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Thrilled new Customer

Discussion in 'Model S: Ordering, Production, Delivery' started by santorin4, Jun 12, 2015.

  1. santorin4

    santorin4 Member

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    I'm a newbie - having been lurking now for a little over 2 months, but I might be going about this post wrong, so sorry in advance if this belongs under an established thread for Orders/Deliveries etc...:confused:

    After speaking w/ my DS just a few short minutes ago, I felt I had to share how completely thrilled I've been w/ my experiences w/ Tesla so far. I'm part of that group of customers who's state tax benefits are set to expire at the end of this month, and I was a fool, and waited until the absolute last minute to order because I wasn't sure I really wanted to spend that much money on a car (I'm more comfortable in the 40K range than 80-100K range!! But I digress...)

    The Sales Person that a I worked with in Bellevue was awesome and she checked in with us periodically, not so much that you felt pestered by it, but just enough to remind you of that impending deadline. On the weekend that I actually did order, she had emailed me to suggest some CPOs since she felt we were pretty much outside of the window for a custom order, but w/ my requirements for the rear facing seats, it was not an easy car to find. VERY long story short... she called the factory to see if a custom order could still be done in time (since not only did I have the June 30th cut off, I have vacation plans that will take me out of state by June 24th), and on the 23rd of May, I hit the submit button.
    My Timeline:
    5/23 (Sat of a long weekend) - placed order, probably close to their closing time, at 4:30pm (we had been exchanging emails ALL day)
    5/23 Order Confirmed (literally an hour after the order was placed!)
    5/28 VIN was assigned
    6/8 entered Production
    6/11 Production Completed (yesterday)

    I can't believe they met these time lines!

    And this may be standard Tesla policy that you all are already aware of, but I was also then put into an inconvenient situation where my husband won't be around and able to take me to pick up our new baby, so I was explaining to my DS that before I locked in our tentative pick up date/time, I'd need to find someone to help me w/ the pick up.... well apparently that's not a problem either, he says they will pay for my cab ride down there when I arrive!

    What an AWESOME company - everyone has been so extremely nice and friendly, no overbearing salesperson, no snobbery (I didn't order the high end car... my total is "only" 85K)... now I just hope the car is everything that everyone here has been raving about, and I'm pretty confident it will be :).

    So also, thanks to you all for letting me lurk and learn from your experiences, hopefully I'll be able to contribute in the future and repay it!

    Pick up scheduled - tentatively for 6/19 - well ahead of my 6/24 trip!!!:biggrin: :love:
     
  2. lolachampcar

    lolachampcar Active Member

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  3. ORWA

    ORWA Member

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    Welcome to the world of Tesla! Great to see you can still take advantage of the Washington Sales Tax exemption. I think you'll love the car. My two year anniversary with the car is tomorrow and I still look forward to driving it as much today as the day we got it.
     
  4. ecarfan

    ecarfan Well-Known Member

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    So you are taking delivery less than a month after you placed your order. That is fast by Tesla standards.

    Congratulations, and tell us about your configuration!
     
  5. bonnie

    bonnie Oil is for sissies.

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    What a great story! Thank you for sharing it. I have known of a few cases where state credits were expiring & Tesla expedited those specific cars to help their customers. Glad to hear it still happens when necessary.

    Welcome to the forum. :)
     
  6. santorin4

    santorin4 Member

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    Ecarfan - I got a white 70D, black next gen seats and black acalantra headliner, rear facing seats, pano roof, 19" wheels and the package for the lift gate, I think that was the premium interior package. Hopefully I didn't miss anything in the order that I will regret...?
     
  7. ChadS

    ChadS Petroleum is for sissies

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    Great to hear your story. That is indeed fast by Tesla standards, and it is because they are pulling out all the stops to deliver as many Model S in WA (and Georgia, which is losing a similar benefit at the same time) by the June 30 deadline.

    They have hired temporary workers, and pulled in people from California and local stores to work at the delivery center. I'm one of the temporary workers; I started this week and will be there until June 30. What a great group of people to work with!

    Santorin4, I will be there on the 19th. There are usually several cars being delivered at once so I miss most of the customers, but maybe I'll be able to show you around your new car.
     
  8. Oba

    Oba Member

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    Congrats on your new job! What's the scuttlebutt for sales on July 1? I presume a long dry spell in Washington and Georgia?
     
  9. ChadS

    ChadS Petroleum is for sissies

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    If nothing else, I suspect the delivery team will be taking a vacation. Of course, my temp job will be over then...

    I don't know enough about the general delivery pipeline.
     
  10. PhinFL

    PhinFL Member

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    Congratulations! and welcome! Can't wait to see photos when you take delivery. Exciting times lie ahead!

    While no state tax deduction deadlines loom overhead, as there is no state tax :wink:, I truly wish the train to Florida would pick up a little steam.
     
  11. Jim MacInnes

    Jim MacInnes Member

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    Congratulations, you will love it!
     
  12. santorin4

    santorin4 Member

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    thanks everyone - definitely will post picts from pick up day!

    @ChadS - how long should I plan on for the whole pick up process? (it's a Friday morning, and I didn't take the day off for this big event... and had booked cleaners to come to the house before I made the pick up appt)
     
  13. kirkbauer

    kirkbauer Member

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    I'm a bit nervous on mine... ordered and confirmed May 28th, production started on June 11th, as of right now it is still being produced. I live in GA and I need to take delivery no later than June 30th or I lose $5k...
     
  14. santorin4

    santorin4 Member

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    Pick up happened at 9am this morning, just as my DS had estimated and I couldn't be happier! There was so much to take in, I should have scheduled 3 hours for pick up!! I spent almost 2 hours there and still feel like there's so much to learn! Here she is though... Seattle is definitely churning them out fast and furious!

    Kirkbauer, I hope yours is on its way to GA by now so you make your deadline too!!!

    FullSizeRender.jpg
     
  15. brianman

    brianman Burrito Founder

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    Glad to see Bellevue is "nailing it" for the June rush. Good job Tesla (including folks like Chad helping out)!
     
  16. jeffro01

    jeffro01 Active Member

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    Very nice, congrats!!! Tesla doesn't always execute perfectly but when they do it's truly special.

    Jeff
     
  17. SW2Fiddler

    SW2Fiddler Bannd Member

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    #17 SW2Fiddler, Jun 19, 2015
    Last edited: Jun 19, 2015
    Congrats!!
    That's a great picture, in many ways. I'll admit to getting a little misty-eyed! I remember my own pickup day, about a year ago...
     
  18. santorin4

    santorin4 Member

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    Yes I completely forgot - I wanted to look for Chad at pick up today... but got a little distracted :).

    Shannon at Bellevue was so great to work w/ - as was the rest of the staff. Incredibly nice, patient, and willing to get you the right answers if they didn't already know. definitely a 5 star experience!!!
     
  19. ChadS

    ChadS Petroleum is for sissies

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    Funny, I am in the picture...in the passenger seat of the car next to yours. I drove your car briefly last night (just shuffling vehicles around the building).

    I am glad you got the car and enjoyed the experience! The fun of the car does not wear off.
     
  20. santorin4

    santorin4 Member

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    LOL that's awesome - I captured you anyway!
    Since you drove my car maybe you can tell me... I'm noticing a strange sound coming from the front passenger side - seemingly behind the glove (i emptied it to be sure it wasn't just the manual making noises as I made turns - i.e. like flopping around)... but it sounds like a thump when i release from the gas and the region braking starts or when I make turns... did you hear anything like that? I sent an email to my DS, but am wondering if I'm supposed to call the service center directly??
     

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