I have what I'm fairly certain is a software issue manifesting itself as an apparently inop bit of hardware:
My right thumb wheel switch on the steering column is unresponsive--with two key exceptions:
- if I press & hold both switches, the touchscreen reboots as normal (so, I know the "press" switch itself is working)
- if an incoming text message comes in, it displays the normal menu options ("View Message," "Dismiss"), and I can select up or down between the two (so, I know the "spin up" & "spin down" switches themselves are working) [however, I can't actually "View Message" or "Dismiss," since it's ignoring the press]
All other attempts at input are ignored. The left thumb wheel & media controls function normally. The voice command switch works normally. The menu switch pulls up the menu--but, the wheel is ignored, so I'm stuck on my last-chosen function ("Temperature" control--which doesn't work, since the switch is ignored) and display ("Trips" odometers, etc.).
I contacted service. They've set up a mobile appointment (and the invoice indicates they're sending out a new switch & wire harness--which I'm really thinking can't be the issue), but of course the first available is weeks out.
Any ideas? I'd like to do a "hard" reboot. I've tried multiple times each: reset the touchscreen (both switches); "hard" reset the touchscreen (both switches plus the brake pedal--I realize this has been denigrated as urban legend, but I figured it couldn't hurt to try); and "power off" for several minutes.
Is there anything "more thorough" I can do for a restart/reboot? Is there anything the SC can (or ought to be able to) do remotely to instigate such a reboot? My only other thought is to disconnect the 12V battery--no idea if that's a "harder" reboot or not??
My right thumb wheel switch on the steering column is unresponsive--with two key exceptions:
- if I press & hold both switches, the touchscreen reboots as normal (so, I know the "press" switch itself is working)
- if an incoming text message comes in, it displays the normal menu options ("View Message," "Dismiss"), and I can select up or down between the two (so, I know the "spin up" & "spin down" switches themselves are working) [however, I can't actually "View Message" or "Dismiss," since it's ignoring the press]
All other attempts at input are ignored. The left thumb wheel & media controls function normally. The voice command switch works normally. The menu switch pulls up the menu--but, the wheel is ignored, so I'm stuck on my last-chosen function ("Temperature" control--which doesn't work, since the switch is ignored) and display ("Trips" odometers, etc.).
I contacted service. They've set up a mobile appointment (and the invoice indicates they're sending out a new switch & wire harness--which I'm really thinking can't be the issue), but of course the first available is weeks out.
Any ideas? I'd like to do a "hard" reboot. I've tried multiple times each: reset the touchscreen (both switches); "hard" reset the touchscreen (both switches plus the brake pedal--I realize this has been denigrated as urban legend, but I figured it couldn't hurt to try); and "power off" for several minutes.
Is there anything "more thorough" I can do for a restart/reboot? Is there anything the SC can (or ought to be able to) do remotely to instigate such a reboot? My only other thought is to disconnect the 12V battery--no idea if that's a "harder" reboot or not??