We can safely report that to the one, every reported battery error we’ve had come through our facilities has been backed up by some kind of malfunction or failure of one or more physical components located inside the pack in question.
with 500+ datapoints available to our techs with our cloud-based software tools, we can quickly pinpoint the exact issue at hand, often within minutes - whether it’s a failed Battery Monitoring Board (BMB), a loose voltage sensor, an internal pack isolation error, an issue with the contactors, or an outright failure of a module brick itself.
and yes, while there’s the occasional headscratcher that prompts a deeper dive into the data, in the vast majority of cases, it quickly becomes obvious what the issue is. (hint: about 85% of the time it’s an outright brick failure, and another 10% or so it’s some combination of a board failure or loose voltage sensor)