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Time for Update after Email Configuration Change

Discussion in 'Model 3: Ordering, Production, Delivery' started by adys123, Aug 3, 2018.

  1. adys123

    adys123 Member

    Joined:
    Jul 22, 2018
    Messages:
    31
    Location:
    Ontario
    I received and filled out the template that was sent to me by the Tesla Customer Service Rep on July 26. When I called them on Tuesday (July 31) to get a confirmation, they confirmed that they received the request and that the computer updating people are bogged down so that it might take a while. As of today, It is still not updated in my account.

    I am wondering, for those who have changed their configuration, how long it took for your account to be updated?

    Thanks.
     
  2. Trail Runner

    Trail Runner Member

    Joined:
    Apr 4, 2016
    Messages:
    29
    Location:
    Hood River, Oregon
    6/27 Ordered, 5:30 pm
    7/19 Confirmed all details on website.
    7/24 7:30 am. Ordered white seats & Vegan steering wheel.
    7/27 am called. Confirmed changes are waiting to be put in system.
    8/3 Tesla account doesn't show any changes yet.
     
  3. adys123

    adys123 Member

    Joined:
    Jul 22, 2018
    Messages:
    31
    Location:
    Ontario
    Hmm... So you seem to be in the same boat, I wonder when they'll get to it. I just hope that they don't apply the price increases to me, I imagine that I'll have a good case to argue against it though.
     
  4. Vic4Model3

    Vic4Model3 Member

    Joined:
    Feb 11, 2016
    Messages:
    85
    Location:
    United States
    Same situation here, emailed configuration change to add Performance Option. Guy said it could take 4 to 6 weeks to show up online. I thought he made a mistake and meant Days instead of Weeks, but not sure now.
     
  5. adys123

    adys123 Member

    Joined:
    Jul 22, 2018
    Messages:
    31
    Location:
    Ontario
    4-6 weeks seems like a really long time. I'm surprised they are so backlogged especially in selling the higher prices item.
     
  6. SJMES

    SJMES Member

    Joined:
    Aug 4, 2018
    Messages:
    5
    Location:
    Georgia
    Two different employees at Tesla's 888 number told me they take up to 5 days to process. I changed my paint color on my AWD non P from Obsidian Black to Black via email on July 30th. It has been 5 days (4 Business days) and it hasn't been processed yet. To make it worse, I then updated via email again on Aug 2nd to add full self driving. I'm crossing my fingers I don't have any problems with massive delays getting my car now or having my price change (except saving money from getting the cheaper black color). They weren't able to give me any information on the phone regarding wait time changes.
     
  7. adys123

    adys123 Member

    Joined:
    Jul 22, 2018
    Messages:
    31
    Location:
    Ontario
    Hmm... I might give them a call later. I'll update here if anything new comes up. Thanks for sharing.
     
  8. 299792458

    299792458 Member

    Joined:
    Aug 1, 2018
    Messages:
    16
    Location:
    Colorado
    Did you email requests for changes because your edit button went away on the web? So you never got email confirmation "Confirming your Model 3 update" with a new order agreement?
     
  9. adys123

    adys123 Member

    Joined:
    Jul 22, 2018
    Messages:
    31
    Location:
    Ontario
    I called them to have my request processed because I was getting the "Service Temporarily Unavailable" page. I did not have an edit button at the time, so unfortunately I did not receive a confirmation email.
     
  10. adys123

    adys123 Member

    Joined:
    Jul 22, 2018
    Messages:
    31
    Location:
    Ontario
    So, I just got off the phone with them and they said it would take about 7-10 business days for the change to be reflected. Hoping that it's true.
     
  11. BobCio

    BobCio Member

    Joined:
    Jul 25, 2016
    Messages:
    144
    Location:
    El Dorado Hills, CA
    I went in to the Rocklin, CA showroom and asked to have seats changed to White seats on July 28, because I no longer had the EDIT button. They submitted change request, which then goes to "administration?" I believe they said. On Thursday, August 2, I called the 888 number and after a long hold, was told that they see the request for the change and it's waiting to be processed (whatever that means), but at least they gave me a Case Number. As of today, still nothing changed. Here's hoping that @adys123 info of 7-10 business days is accurate - which would mean I should have the change by about mid-week... Will post an update when I have one.
     
  12. adys123

    adys123 Member

    Joined:
    Jul 22, 2018
    Messages:
    31
    Location:
    Ontario
    Thanks for sharing your experience, I look forward to hearing about your experience, I'll post something if anything changes for me.
     

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