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Time line of conformed to delivery!!

Discussion in 'Model X: Ordering, Production, Delivery' started by Milin1609, May 20, 2016.

  1. Milin1609

    Milin1609 Member

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    Kingsland,GA
    I conformed mt Model X on 5/6/16. Got the VIN no on 5/15/16. Still, no communication from the DS. Is it normal? What is the time frame in number of days from conform to get VIN no to get email about production? Just curious....
     
    • Funny x 1
  2. ccutrer

    ccutrer Member

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    It varies from person to person and most importantly what options you ordered and when you ordered. For example in late March/early April they though production was going great, so pretty much everyone that had confirmed (excluding 5 seats and 75D) got their VINs. And then productions lowed down significantly for the seat recall, and better QC, and they've been stingier about VINs. The last few weeks have started to open up more. Canadians and some Europeans are getting VINs, and quality of recent deliveries is improving dramatically. So... Patience, but you can be hopeful!
     
  3. dapao

    dapao Member

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    Same here. But people said my DS is really fantastic. I guess he just doesn't have the solid information to give us. Be more patient.
     
  4. onesixeight

    onesixeight Member

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    I've gotten the same cold shoulder from my DS. Seems to be avoiding me at this point. Never replies to my e-mails. Totally different buying experience compared to my first 2 Teslas.

    I'm sure there is an internal memo for DSs that say, if you get an email from a customer who wants an update and don't have anything, just avoid them.
     
  5. Milin1609

    Milin1609 Member

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    For a company like Tesla and the it's reputation for customer service, having not a single form of communication from DS is bit odd. I would expect at least one, for ordering a car!!!!! if not anything else. I mean, how busy he Or she could be??
     
  6. loganintx

    loganintx Member

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    Have you tried going to the delivery center/service center and meeting with your DS so they can put a face to your name? My DS is already great but I've gone and spoken with her twice. Makes the relationship a lot more personable. My SC is about 15 min from my house though so it's an easy trip.
     
  7. Milin1609

    Milin1609 Member

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    I might do that, but the DS is from Orlando, Fl and is 200 miles away. I might call next week and get an update.
     
  8. Leodoc

    Leodoc Member

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    just be prepared to sit, wait, and get nothing....

    I confirmed in January. Vin 4xxx. Nothing. Not even being built till maybe next month. 90D.

    Lots and lots of patience....communication isn't this company's strong point.
     
    • Like x 1
  9. onesixeight

    onesixeight Member

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    Yes, that's has been the only way that I can get him to do answer any questions. Otherwise my emails go unanswered. He apologizes then responds quickly after I visit in person. Now about a month after, I send him a follow up email to ask about the status and no response.
     
  10. DiveDeep

    DiveDeep Member

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    I think this is very dependant on the perticualr DS. I find that many people are poor at responding to emails away. That said, it is THEIR JOB to communicate with customers.
    I think all we can do is to send feedback to ™ after the delivery is done and share our experiences.. This will eventually weed out the bad ones. I know that does not help your particular situation though.
    That said, a shout out to Carlos R. at The SLC SC.. He has been very responsive, even if he has nothing more to update me with..
    The approach I took was to just send an introductory email when the "My Tesla" gave his contact information, and then a follow up once every couple of weeks. He has responded within 12 hours with every email.
     
  11. ksquared

    ksquared Member

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    I placed my order on 5/12/16 (90D, loaded including PUP, 6 seats) and it was confirmed on 5/19/16. I received my VIN yesterday morning (5/20/16) and also received an email the same day from my DS. it said nothing about a timeline. I emailed him, and he responded within hours that he guesses June production and is hoping for July delivery but (fairly) said we will really know more when the car enters production.

    I happened to meet this DS at my local showroom a couple of years ago when I was effectively window shopping. I assume the DS role is a step-up in the organization, and remember being very impressed with him (to the point that I took and kept his card). So happy this is the case, given the variability in responsiveness and customer service communicated by others here.
     
  12. UnitaryExecutive

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    Is your DS Denton?
     
  13. ksquared

    ksquared Member

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    His name is Keem.
     
  14. will7

    will7 Member

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    Location:
    SF Bay Area
    90D w/Prem pkg, VIN 17XX, confirmed Feb 13, first delay was 3rd row but after that DS keeps saying QA is keeping the vehicle longer to "make it perfect on delivery".

    Well...I moved on. Just sent a note to DS saying I won't be taking delivery any longer, whenever that was to be. I understand the purchase agreement but now there's closure LOL.
     
  15. loganintx

    loganintx Member

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    You're just giving up $5000?
     

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