I conformed mt Model X on 5/6/16. Got the VIN no on 5/15/16. Still, no communication from the DS. Is it normal? What is the time frame in number of days from conform to get VIN no to get email about production? Just curious....
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It varies from person to person and most importantly what options you ordered and when you ordered. For example in late March/early April they though production was going great, so pretty much everyone that had confirmed (excluding 5 seats and 75D) got their VINs. And then productions lowed down significantly for the seat recall, and better QC, and they've been stingier about VINs. The last few weeks have started to open up more. Canadians and some Europeans are getting VINs, and quality of recent deliveries is improving dramatically. So... Patience, but you can be hopeful!I conformed mt Model X on 5/6/16. Got the VIN no on 5/15/16. Still, no communication from the DS. Is it normal? What is the time frame in number of days from conform to get VIN no to get email about production? Just curious....
Same here. But people said my DS is really fantastic. I guess he just doesn't have the solid information to give us. Be more patient.I conformed mt Model X on 5/6/16. Got the VIN no on 5/15/16. Still, no communication from the DS. Is it normal? What is the time frame in number of days from conform to get VIN no to get email about production? Just curious....
Have you tried going to the delivery center/service center and meeting with your DS so they can put a face to your name? My DS is already great but I've gone and spoken with her twice. Makes the relationship a lot more personable. My SC is about 15 min from my house though so it's an easy trip.I've gotten the same cold shoulder from my DS.
Have you tried going to the delivery center/service center and meeting with your DS so they can put a face to your name? My DS is already great but I've gone and spoken with her twice. Makes the relationship a lot more personable. My SC is about 15 min from my house though so it's an easy trip.
Yes, that's has been the only way that I can get him to do answer any questions. Otherwise my emails go unanswered.
I placed my order on 5/12/16 (90D, loaded including PUP, 6 seats) and it was confirmed on 5/19/16. I received my VIN yesterday morning (5/20/16) and also received an email the same day from my DS. it said nothing about a timeline. I emailed him, and he responded within hours that he guesses June production and is hoping for July delivery but (fairly) said we will really know more when the car enters production.
I happened to meet this DS at my local showroom a couple of years ago when I was effectively window shopping. I assume the DS role is a step-up in the organization, and remember being very impressed with him (to the point that I took and kept his card). So happy this is the case, given the variability in responsiveness and customer service communicated by others here.