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Tips for submitting tickets via the Tesla App

Vawlkus

Active Member
Feb 28, 2017
1,621
838
Halifax
Was talking with my Ranger a while ago, and asked him about filling out tickets for Tesla service. Thought I’d share what came up here, and see if anyone else had anything to add. I’ll try to keep this first post updated as people add to this.

- One item at a time, with a line between issues. This lets techs more easily, at a glance see how many things they need to look into. Be as detailed as you can/want, but don’t give a tech a wall of text with multiple issues buried in it. It also saves the techs time when writing up work orders and invoices.

-report anything. Tesla is still building its database of what it needs to watch for. Don’t wait, put in a ticket, or update an open one. The more notice techs have, the more time they have to research possibilities, consult engineers, and make sure they have the parts they need on hand. This is especially true for Mobile Service Rangers.

-if you can, get pictures, movies, sound clips that illustrate the problem you’re having. Once I had my Ranger diagnose what was wrong just by driving up to where he was. The more information techs have, the better able they are to solve issues.

-reference forums/groups/social media posts, but realize not everything there is 100% accurate. Some of the techs I’ve talked to had people scheduling service because they read something online, but had none of the symptoms present in their vehicles. 12v batteries and the ‘half-shaft shimmy’ are examples that came up. People would want them replaced as a ‘preventative measure’, without anything wrong.
 

Vawlkus

Active Member
Feb 28, 2017
1,621
838
Halifax
Got something new from my local Ranger:

If you hold down the car icon on the center screen for ten seconds, the car will screenshot the center display and the binnacle display, then save the image in the cars log file. This gives a time stamp as well as the image of whatever was on the screen(s).
 
  • Informative
Reactions: srlawren

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