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Tips/Tricks to getting firmware updates

I'm still stuck on 2018.10.4 8bbdc66 and have tried everything I've found on this board to get 12.x at least. I've tried the following without success:

1. Connected to Wifi (at work) for about 8 hours a day for 5 days a week.
2. Reboot ICU/MCU.
3. System shutdown for 2-3 minutes and restarting.
4. Tried calling my Service Center about pushing update, and their response was more or less, "You'll get it when you get it."

Any other tips/tricks?
 
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Kevin Bohacz

Member
Supporting Member
I had not received the update to 2018.12 for weeks which was unusual for me. I recalled having turned off sharing data with Tesla while trying to diagnose a slowdown of my MCU which occurred with the 2018.4 update. On April 12 I switched data sharing back on and within 24 hours got the update to 2018.12... It's probably just a coincidence but might be worth a try if you have data sharing turned off?
 
I had not received the update to 2018.12 for weeks which was unusual for me. I recalled having turned off sharing data with Tesla while trying to diagnose a slowdown of my MCU which occurred with the 2018.4 update. On April 12 I switched data sharing back on and within 24 hours got the update to 2018.12... It's probably just a coincidence but might be worth a try if you have data sharing turned off?

Data sharing has been on since I've gotten the car unfortunately.
 
I'm still stuck on 2018.10.4 8bbdc66 and have tried everything I've found on this board to get 12.x at least. I've tried the following without success:

1. Connected to Wifi (at work) for about 8 hours a day for 5 days a week.
2. Reboot ICU/MCU.
3. System shutdown for 2-3 minutes and restarting.
4. Tried calling my Service Center about pushing update, and their response was more or less, "You'll get it when you get it."

Any other tips/tricks?


Well if it is any solace I am in the same boat on 2018.10 so maybe you and I will end up in the same 'batch' for the update.
 

bmah

Moderator, Supercharger Hunter
Global Moderator
Mar 17, 2015
5,083
11,090
Lafayette, CA, USA
Take the car in for service. If you need the yearly service done or some other item accomplished, any excuse will do. Ask for them to push the latest firmware update while you are there.

My opinion only: I'm not a big fan of coming up with reasons to take your car in for service, just to get new firmware (not sure if this is what you meant). This just strains their resources, and the service centers that I have been to are all very busy.

OP: You're not significantly behind the curve when it comes to firmware upgrades. Based on what I've learned here (and my experience over the last three years) the best thing you can do is just make sure your car can get access to the Internet (and the Tesla VPN) via WiFi. Doesn't matter how many "bars" you get (if you have a weaker signal, it may take slightly longer because the WiFi radios will turn down their transmit/receive data rates, but it shouldn't prevent you from receiving an update). Other than that, there's not really a "trick" that you can use to force an update before Tesla's roll-out policies decide you should get it. Tesla software roll-outs aren't like iOS, where everyone can jump in and download a new software version on the first day it's available.

Oh yes, remember to point your car towards Fremont, and rotate the tires so the valve stems are all facing upwards. :)

Bruce.
 
My opinion only: I'm not a big fan of coming up with reasons to take your car in for service, just to get new firmware (not sure if this is what you meant). This just strains their resources, and the service centers that I have been to are all very busy.

OP: You're not significantly behind the curve when it comes to firmware upgrades. Based on what I've learned here (and my experience over the last three years) the best thing you can do is just make sure your car can get access to the Internet (and the Tesla VPN) via WiFi. Doesn't matter how many "bars" you get (if you have a weaker signal, it may take slightly longer because the WiFi radios will turn down their transmit/receive data rates, but it shouldn't prevent you from receiving an update). Other than that, there's not really a "trick" that you can use to force an update before Tesla's roll-out policies decide you should get it. Tesla software roll-outs aren't like iOS, where everyone can jump in and download a new software version on the first day it's available.

Oh yes, remember to point your car towards Fremont, and rotate the tires so the valve stems are all facing upwards. :)

Bruce.

I agree that making a trip to the SC is not a great solution. I'm just starting to get impatient that a majority of cars tracked via TeslaFi are now on a later firmware than me. I can certainly use the newer maps/navigation in CO and am generally an early adopter.
 
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I'm still stuck on 2018.10.4 8bbdc66 and have tried everything I've found on this board to get 12.x at least. I've tried the following without success:

1. Connected to Wifi (at work) for about 8 hours a day for 5 days a week.
2. Reboot ICU/MCU.
3. System shutdown for 2-3 minutes and restarting.
4. Tried calling my Service Center about pushing update, and their response was more or less, "You'll get it when you get it."

Any other tips/tricks?
I called the Tesla number that they use for roadside assistance. I explained, at the time, that I needed the Model 3 firmware update that enabled scheduled charging. The person wasn't able to help me but said he would forward it to another person. I receive an e-mail from a Diagnostic Support Specialist that said he pushed the firmware update. I tried e-mailing back the other day asking for Model S (improved CID) and Model 3 (AP scroll wheel) without a reply. I did receive a Model 3 update but none for the Model S. I also explained that I went into the SC to replace 12V battery and they didn't push newest update (received one that morning). YMMV.
 

Gwgan

Almost a wagon
Aug 11, 2013
3,162
2,544
Maine
My car was at the SC for the 50k mi service which includes “Checked firmware version: Updated to latest version.” all the while I was getting a daily reminder on my phone that a new version was available and I ran the update as soon as I got home with the car.
 

FlyinLow

Enjoy the journey
Feb 5, 2018
335
330
29036
My opinion only: I'm not a big fan of coming up with reasons to take your car in for service, just to get new firmware (not sure if this is what you meant). This just strains their resources, and the service centers that I have been to are all very busy

I agree. The best solution is waiting for the updates to download via WiFi or 3G/LTE. Until the “request latest firmware” button in the Tesla menu all other “tricks” are likely not very practical.

Today while I was out of the car at a Supercharger while putting in some juice and when I came back the Nav update release notes were showing on the center display.

A7813596-32C8-4734-AF9B-B60B597A76D5.jpeg

Is there any correlation between a Supercharger and updates?
 

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