I'm still stuck on 2018.10.4 8bbdc66 and have tried everything I've found on this board to get 12.x at least. I've tried the following without success: 1. Connected to Wifi (at work) for about 8 hours a day for 5 days a week. 2. Reboot ICU/MCU. 3. System shutdown for 2-3 minutes and restarting. 4. Tried calling my Service Center about pushing update, and their response was more or less, "You'll get it when you get it." Any other tips/tricks?