TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tire mistake at Service Center

Discussion in 'Model X' started by Martin VanB, Apr 14, 2018.

  1. Martin VanB

    Martin VanB Member

    Joined:
    Aug 13, 2015
    Messages:
    178
    Location:
    Canada
    Firstly let me start by saying I love Tesla service and they are always great and professional.

    This is what happened to me on March 20.

    I had an appointment at the service center for a seasonal tire change from winter back to my original all season tires.

    Two of the original all seasons needed to be changed, and the other two were low on tread so I decided to buy 4 new tires.

    Today, April 14, crazy weather, snow, ice everywhere and I almost get into an accident because the car doesn’t have any traction and won’t stop. I was shaken up quite a bit, but kept my composure for the kids.

    With my kids in the car I get home shocked and can’t understand why the car drove that way. I was driving extremely cautiously and the car would not stop!

    I was able to avoid a collision, and nothing happened. Yet as I get older close calls seem to bother me a lot more. The kids being in the car didn’t help.

    Initially I attributed things to poor weather, it was freezing rain, but things were gnawing at me. The traction just wasn’t there and I have been driving for decades. Something wasn’t right, something felt off.

    After a few hours at home calming down I went to check the new tires and looked up the model.

    Michelin Latitude Sport 3. They replaced my old original all season tires with summer tires!

    I live in Canada, my all season tires are what I use when it’s not winter. I have never owned summer tires because they aren’t good in snow and ice, which can surprise people up here during spring and fall.

    I already sent an email to the service center, about the mixup, and that I should have been swapped out for new all seasons not summer tires.

    Has anyone had a similar experience? Does anyone have any advice? I hope I am not stuck with these tires!

    I am grateful everyone is safe.
     
    • Informative x 2
  2. hly

    hly Member

    Joined:
    Jan 31, 2015
    Messages:
    199
    Location:
    NJ
    Glad that you made it home safe!
    What did Tesla put on the invoice when you got the tires changed, does it say Michelin Latitude Sport 3 or Continental Cross Contact LX Sport?

    Now if you have two set of tires, why not go for the real specialized tires Summer and Winter. You can put back your winter set for now and swap for the summer one later, say in mid May? The summer tires will give you better handling than the all-season in the warmer temperatures.
     
  3. sitter_k

    sitter_k Active Member

    Joined:
    Jun 23, 2014
    Messages:
    1,032
    Location:
    Toronto (GTA)
    Only downfall is that there's no set date for winter to begin and you could get caught out. But yes summer tires are vastly Superior in summer, many people don't know this. You could just throw the winters on super early and leave them on late.
     
  4. ytwytw

    ytwytw Member

    Joined:
    Oct 2, 2017
    Messages:
    373
    Location:
    Canada
    Lawrence SC is out of all seasons...

    You can ask them to switch back to Winter Tire and wait for real summer comes and switch to summer tires

    Yeah Toronto Ice Storm definitely could murder drivers with summer tires
     
  5. Martin VanB

    Martin VanB Member

    Joined:
    Aug 13, 2015
    Messages:
    178
    Location:
    Canada
    Just need to update this thread.

    I was just informed my Model X originally came with summer tires. So it makes sense that the service centre would have swapped out my used original tires for the same type.

    This came as a surprise since I was very sure I was told the car had all seasons on upon delivery in 2016.

    Luckily nobody was hurt, and knowing what I know now, I now will swap out my tires in May and October to ensure I don't get caught in inclement weather again.

    Summer tires are good in the summer and provide better dry traction than all seasons, and they should perform better in wet warm weather.

    I learn something today that I wish I had known earlier.
     
    • Like x 1

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC