Tesla Motors Club
Hi,
First time post. I took delivery of a Long Range Raven Model X over the summer and love it. I ordered a winter tire package from the Tesla online store in mid-October, exactly 48 days ago. Given the significant amount of time that has elapsed, and no outreach whatsoever from Tesla regarding the status of my order, I inquired with the online store about when I can expect it to be delivered and/or if it is on back order. The initial response I received from the online store was to contact my local service center for an update, because the package is to be shipped there for installation. Here is the problem: No matter how often I call the Chicago service center, no matter how many messages I leave requesting a returned call with a simple status update, no calls are returned. It is abysmal service, and kind of freaks me out for if/when something actually goes wrong with the car. Any advice on how to get an update? Or, can anyone confirm that this is simply normal turnaround for this kind of purchase?
Related, I went to a Tesla retail store, which is near my home, and the rep there could not help me with this. He “messaged someone in service” who would be in touch. That was over a week ago.
First time post. I took delivery of a Long Range Raven Model X over the summer and love it. I ordered a winter tire package from the Tesla online store in mid-October, exactly 48 days ago. Given the significant amount of time that has elapsed, and no outreach whatsoever from Tesla regarding the status of my order, I inquired with the online store about when I can expect it to be delivered and/or if it is on back order. The initial response I received from the online store was to contact my local service center for an update, because the package is to be shipped there for installation. Here is the problem: No matter how often I call the Chicago service center, no matter how many messages I leave requesting a returned call with a simple status update, no calls are returned. It is abysmal service, and kind of freaks me out for if/when something actually goes wrong with the car. Any advice on how to get an update? Or, can anyone confirm that this is simply normal turnaround for this kind of purchase?
Related, I went to a Tesla retail store, which is near my home, and the rep there could not help me with this. He “messaged someone in service” who would be in touch. That was over a week ago.