I’m a few months into my Roadster-wait now and have had the opportunity to be an early adopter for a product that is said to be the future of individual transportation. Apart from the vehicle itself, which I had only laid my hands on once before I decided to plunk down more than 100 grand, I was wondering how the overall buying experience went for you guys. I’m asking myself how idealistic you’d have to be in order to buy a car like this. I’d say very much so, no matter if you are excited about technology or if you are more or less part of the treehugger fraction (no offence!). Nevertheless, what ties us all together is the fact that we pay 100.000 (in whatever currency) or more upfront for a car that some of us have never even driven once before. I’m excited about getting my roadster in a few weeks and I have no problem paying that much for a car that – if you compare it to other cars in that category – has a hard time keeping up with the overall “look & feel” you usually get for that kind of money. We all knew that and we all went for it anyways, for various reasons. What I was wondering though is what makes Tesla a “different kind of car company” (I believe that is what Elon once said) when it comes to sales & service. I for my part have purchased one or the other expensive car before and I have to say you do expect a certain level of service and professionalism on the other end especially when the amount you pay for a product surpasses a certain level. Something I have not had the pleasure to experience with Tesla Motors yet. Just a short (and incomplete) history of my “shopping experience” so far: - you have one (!) person you can contact who is swamped with all kinds of things all the time but has hardly time to answer questions or e-mails - many questions and e-mails simply get “ignored” - countersigned reservation agreement or contract: nope. - received the confirmation e-mail that my reservation fee got there after a month - official confirmation that my balance payment was received: nope - info on how the whole procedure (configuration, timeline, etc.) was going to be: none - swatches & color samples: yes, after I asked for them. Because “no one else usually needs them” (huh?) Just some of the things I can come up with off the top of my head. Again, I understand that it is not easy to get a company off the ground and to set up offices in all kinds of different places, get PR and daily business taken care of and on top of it all deal with customers. BUT once this first wave of early adopters is done with they will have to deal with “real” customers. I doubt that they will just plunk down whatever amount it might be and then just sit and wait until a truck drops off their vehicle just because they are among the chosen to drive the future. This is not meant to be a rant and I’m not trying to denigrate my sales rep (who’s actually a nice guy). However, I would like to know how your experience has been so far with Tesla Motors in sales & service.