TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Took 10 minutes to figure out how to remove super charge cable

Discussion in 'Model S: Battery & Charging' started by freeewilly, Sep 21, 2015.

  1. freeewilly

    freeewilly Member

    Jul 22, 2015
    Brea, CA
    I went to a party nearby Fountain Valley yesterday. I never used a super charger before, so decided to test it out for the first time. It was cool to see how fast it charged at 214A and 201 mile/hr on my car.

    I didn’t need a charge, so I decided to leave after 10 minutes. I pressed the charge cable button, the charge port light turned white, but I couldn't remove the cable. I tried multiple times and used more force to pull the cable without success. I asked a fellow MS owner (btw, very nice guy) if he knows something I don’t. We tried to press “stop charging” on the display, make sure my doors are unlocked.. nothing worked. After around 20 tries, instead of pulling the charger, he pushed the charger inward, we heard a “click” sound and we were able to pull the charger out easily. We test the charger on my car again and still can’t remove the charger unless I push it in first before I can pull it out. He said someone had the same problem before, but I can’t find it on this forum.

    I also wonder if I’m damaging the battery by charge and stop a charge at SC around 20+ times in 10 minutes.
  2. apacheguy

    apacheguy S Sig #255

    Oct 21, 2012
    So Cal
    Yeah, I've encountered a stubborn cable once or twice before. Never more than a minute or so of fiddling with it in my case.
  3. FlasherZ

    FlasherZ Sig Model S + Sig Model X + Model 3 Resv

    Jun 21, 2012
    Yes, some connectors fit rather tight. There's also a bit of a delay, and I've watched a couple of people supercharging run into the timing difference between the two.

    Here's what happens: when you get used to the release mechanism on an AC charger (UMC, HPWC), you get a natural sense on when to pull the connector out. Supercharger connectors take slightly longer to release the locking pin. So you hit the button and time it in your head, then pull on the connector. However, because it takes around 250-500 msec longer, the locking pin hasn't released yet, and you've now pulled the connector against its locking pin. When it does release, it can't pop loose and you're just stuck there. You let go of the button and the locking pin relay re-connects.

    What you're doing is the right thing - push in slightly (but not too hard) on the connector while pushing the button - wait for the click - then pull it out.

    As for whether it hurts the battery, not really - it takes a while for things to ramp up.
  4. pgiralt

    pgiralt Supporting Member

    Jun 16, 2013
    Cary, NC
    The same thing happened to another owner I met at the Savannah, GA supercharger. I tried to help him to no avail. He called Tesla and they suggested the same thing of pushing in first and that worked for him as well.
  5. Great Dane

    Great Dane Member

    Jan 31, 2014
    United States St Pete FL
    Wow good to know
    going on road trip in 3 weeks.
    I have super charged before but never had
    that problem, but I can see how it could happen.
    Friendly tips from my fellow esses
  6. Btrflyl8e

    Btrflyl8e Supporting Member

    Mar 24, 2013
    Seminole, Florida, United States
    Good lord, Great Dane, you know you'll just text me.

  7. liuping

    liuping Active Member

    Jul 23, 2013
    San Diego
    The person I sold my Model S to called me last week from a supercharger in a panic with this same problem.

    He could not disconnect the supercharger after many attemps, and another owner there was unable to get it to release either. Fortunately, I had just read this thread a few days before, and suggest pushing in while pressing the button and it worked. ;)

    The other owner had a 90D and did not have problems getting the adjacent supercharger to disconnect. Could the newer, auto closing ports be a little easier to disconnect than the original ports (my VIN was in the 25000's and I notice d Freewilly's is also fairly low)
  8. LoL Rick

    LoL Rick Like Buttah

    Apr 21, 2014
    Land O Lakes, FL
    Ummm, yeah. Great Dane can reach 3 experienced road trippers with a single text. But he would have to take the monocle out of his pocket to read the phone. Maybe that explains the trip anxiety.
  9. CHG-ON

    CHG-ON Still in love after all these miles

    Jun 24, 2014
    Santa Cruz Mountains, USA
    I'm not sure why, but I think I always push in a bit before pulling the plug out. Yes the SC plugs fit much tighter than my home UMC. I wonder if they swell a bit being exposed to the weather. They are always dirty and I wipe them off before plugging in.
  10. Canuck

    Canuck Well-Known Member

    Nov 30, 2013
    South Surrey, BC
    This happened to me too a few months back. Pushing it in first got it out but I only figured that out after fiddling with it for about 5 minutes. Tesla needs to either fix the problem or send out a mass email to all owners and there also should be a note for new onwers on delivery. It causes me a bit of a panic since I needed to be somewhere but thought I was stuck and would have to call service.

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.