So we noticed an issue with our Model 3 a few days after we took delivery on 6/9—there’s a small dent in the metal frame and a gash in the plastic frame piece directly below on the bottom right side of the car. It looks like it may have been damaged when it was taken off the delivery truck (see attached pictures). When we took delivery, the car was parked in between two other cars, so we didn’t take notice of this issue as we would have had to get on our hands and knees to see it. We noticed it a few days after when approaching the car’s right side from further away. We’re 100% this did not happen after we took delivery, as we definitely would have noticed an event that caused this. We’ve been working from home and it’s constantly parked in our garage, so there was no other opportunity for this to happen.
We contacted Tesla and our SA told us to make a service appointment in the app. A week later, someone from our local Tesla center called and apologized for not contacting us sooner and informed us they were investigating the issue. They said someone would be calling in the next few days to follow up. We got a call two days ago, but I was working so I missed their call. They left a message saying to call back. We tried calling them back later that day and again yesterday. Each time we call, they say they don’t know the person who we’re trying to get a hold of. We’re thinking there’s just a huge disconnect between who the main line connects you to (sales) and the service department. When we use their automated phone system to contact service, it’s just a bunch of informational options. (Or we just can’t find the option that connects you to a real person...)
Long story short, we’re scheduled for a service appointment next week, so I’ll try to keep everyone updated on how they handle this. Bottom Line: check every inch of the car...even if you have to get on your hands and knees to look underneath...haha. We honestly thought Tesla might have right of the bat said “sorry, it’s your problem,” as that would be the response of any other car dealership once you drive it off the lot in our experience. And that could still end up being their stance...we’ll see what they say next week. Or if they ever call us back.
The only other problem we’ve run into is our premium connectivity trial never got activated. We put in a service request and thought it would be able to be taken care of remotely, but it seems as if they’re waiting until we take the car to the service center for the other issue. So maybe check that your streaming music/video capability works before you leave the lot as well.
Other than this issue, we absolutely LOVE the car and it’s a blast driving it. We were between the Y and the 3 and we’re really happy with the M3. We were relatively pleased with the overall build quality of the M3. And we got the wireless charger and USB-C ports.
Sorry for the long post, but just wanted everyone to be aware of this “one in a million” issue.
Cheers!
We contacted Tesla and our SA told us to make a service appointment in the app. A week later, someone from our local Tesla center called and apologized for not contacting us sooner and informed us they were investigating the issue. They said someone would be calling in the next few days to follow up. We got a call two days ago, but I was working so I missed their call. They left a message saying to call back. We tried calling them back later that day and again yesterday. Each time we call, they say they don’t know the person who we’re trying to get a hold of. We’re thinking there’s just a huge disconnect between who the main line connects you to (sales) and the service department. When we use their automated phone system to contact service, it’s just a bunch of informational options. (Or we just can’t find the option that connects you to a real person...)
Long story short, we’re scheduled for a service appointment next week, so I’ll try to keep everyone updated on how they handle this. Bottom Line: check every inch of the car...even if you have to get on your hands and knees to look underneath...haha. We honestly thought Tesla might have right of the bat said “sorry, it’s your problem,” as that would be the response of any other car dealership once you drive it off the lot in our experience. And that could still end up being their stance...we’ll see what they say next week. Or if they ever call us back.
The only other problem we’ve run into is our premium connectivity trial never got activated. We put in a service request and thought it would be able to be taken care of remotely, but it seems as if they’re waiting until we take the car to the service center for the other issue. So maybe check that your streaming music/video capability works before you leave the lot as well.
Other than this issue, we absolutely LOVE the car and it’s a blast driving it. We were between the Y and the 3 and we’re really happy with the M3. We were relatively pleased with the overall build quality of the M3. And we got the wireless charger and USB-C ports.
Sorry for the long post, but just wanted everyone to be aware of this “one in a million” issue.
Cheers!
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