Took delivery today of my SR+ White/Black no FSD 18" aero, ordered on 10/20.
I was super excited when I arrived at the 20th St SC in Bellevue, WA. Checked in 10 min before my appointment but had to wait for around half an hour before the car was taken out and ready for inspection. It didn't take me long to spot a number of QC issues, on each side of the frunk lid there are a couple of paint chips, it's so deep that it gouged all the way down to the metal, the bumper is misaligned near the headlights, rear passenger side door is significantly misaligned. Those are the obvious ones, there a number of very minor panel gaps, tiny dings on the chrome trim, small scratches on the trunk plastic piece, etc. The paint seems to be okay, but overall I can't imagine it being much better than a 2018 car, even though this one was made in Dec.
My delivery person (Frank) seems to be an older gentleman (possibly a supervisor?) with a trainee with him. I pointed out to him the issues, and he's very dismissive and said they don't do due bills so they can't fix any of them for me right there, I can either reject the car or take it as is, and he can't guarantee that I'll get another car before the end of the year. With the deep paint gouge on the frunk lid he said because they are on the inside and you can't see from the outside, and since it won't rust it will never be covered under warranty. At that point I was pretty upset, but I waited so long and I don't want to go back in line waiting for another car, apply for loan again, etc. Luckly I found a very helpful service specialist who looked over the issues, and indicated at least for the misalignment they can put me in an appointment to see if it's within specs, if they are not then they can adjust them for me. But there is nothing they can do to fix the frunk lid paint issue, he said since it's not on the inside it doesn't affect the appearance of the car and won't impede functionality, it's something Tesla will never fix.
That service center doesn't seem to be very busy yet all the delivery staff appear to be rushing customers, I took my time (over an hour) to inspect and test everything according to the checklist, and other than those cosmetic issue everything else seems to be in good working order. In the end I decided to take delivery of the vehicle, I got an appointment for next Wednesday to bring the car in for misalignment inspection, and after talking over I was given a Tesla touchup paint kit for the chips.
Do you guys think I made the right choice to accept delivery? I'm not extremely concerned about the misalignment (a couple of people accepted delivery right next to me with similar misalignment) but pretty upset about the paint chip. What could I have done differently? Any suggestions for further actions? Thanks in advance.
I was super excited when I arrived at the 20th St SC in Bellevue, WA. Checked in 10 min before my appointment but had to wait for around half an hour before the car was taken out and ready for inspection. It didn't take me long to spot a number of QC issues, on each side of the frunk lid there are a couple of paint chips, it's so deep that it gouged all the way down to the metal, the bumper is misaligned near the headlights, rear passenger side door is significantly misaligned. Those are the obvious ones, there a number of very minor panel gaps, tiny dings on the chrome trim, small scratches on the trunk plastic piece, etc. The paint seems to be okay, but overall I can't imagine it being much better than a 2018 car, even though this one was made in Dec.
My delivery person (Frank) seems to be an older gentleman (possibly a supervisor?) with a trainee with him. I pointed out to him the issues, and he's very dismissive and said they don't do due bills so they can't fix any of them for me right there, I can either reject the car or take it as is, and he can't guarantee that I'll get another car before the end of the year. With the deep paint gouge on the frunk lid he said because they are on the inside and you can't see from the outside, and since it won't rust it will never be covered under warranty. At that point I was pretty upset, but I waited so long and I don't want to go back in line waiting for another car, apply for loan again, etc. Luckly I found a very helpful service specialist who looked over the issues, and indicated at least for the misalignment they can put me in an appointment to see if it's within specs, if they are not then they can adjust them for me. But there is nothing they can do to fix the frunk lid paint issue, he said since it's not on the inside it doesn't affect the appearance of the car and won't impede functionality, it's something Tesla will never fix.
That service center doesn't seem to be very busy yet all the delivery staff appear to be rushing customers, I took my time (over an hour) to inspect and test everything according to the checklist, and other than those cosmetic issue everything else seems to be in good working order. In the end I decided to take delivery of the vehicle, I got an appointment for next Wednesday to bring the car in for misalignment inspection, and after talking over I was given a Tesla touchup paint kit for the chips.
Do you guys think I made the right choice to accept delivery? I'm not extremely concerned about the misalignment (a couple of people accepted delivery right next to me with similar misalignment) but pretty upset about the paint chip. What could I have done differently? Any suggestions for further actions? Thanks in advance.
