This began yesterday. The touch screen just did not wake up when I got in my car. I did a soft reboot a couple times and rebooted the dashboard display as well. When the car wakes up it says it is waking up and to touch the brake when this message clears. Well the message never clears but if I touch the brake the dash board turns on. The touchscreen remains dead. I have a second problem in that I don't seem to be able to get on the Tesla.com Account page to schedule support. It says Err to many redirects. So I cleared my cookies but it still says the same. It also won't work from my phone app. Do any of you have ideas for me? I happen to have a service appointment scheduled for May 6 for a minor other thing but would like to get in the Queue for a sooner appointment. Wow, so many things don't work when the touchscreen is dead.
Touch Screen black and unresponsive
- Thread starter BigDogTruck
- Start date
Well I checked every yellow 20 fuse in both locations. It was educational but not the problem. Thanks though.
If you ever wondered, losing the touch screen means no auto driving, no ghost cars on the display, no auto dimming headlights, no climate control, no rear view camera and no music or radio. That is what I have missed thus far
If you ever wondered, losing the touch screen means no auto driving, no ghost cars on the display, no auto dimming headlights, no climate control, no rear view camera and no music or radio. That is what I have missed thus far
I have the same issue, but in addition to the touchscreen not working, the A/C stays on. The only way I've figured out how to turn the A/C off is to plug in the car for a couple hours and then unplug it. I have an appointment at the service center for Friday, but I'll probably take it in tomorrow to see if they can do anything about it as it's causing wear on the HVAC components.
Try the fuse trick for the console. And/or pull a HVAC fuse to make it less stuck on until your appointment.
Charging the car at a supercharger takes control of A/C to cool the batteries. Maybe that's why you found a relationship between charging and A/C at home.
Charging the car at a supercharger takes control of A/C to cool the batteries. Maybe that's why you found a relationship between charging and A/C at home.
DCEV
Member
I experienced the same issue.
Since then one of my repeater cameras is creating corrupted video files in TeslaCam/Sentrey.
Any solution to this? I'm on 2019.32.2.2 and the black screen was after this update.
Agassi
Member
I had experienced the similar issue and documented my experience here. I drove with the disabled screen for the whole week before the fix.
https://agassitesla.yungacraft.com/2019/01/24/model-s-disabled-touch-screen
https://agassitesla.yungacraft.com/2019/01/24/model-s-disabled-touch-screen
Hi, the car is 2015. They changed the processor and now everything is ok. There was one problem. I can't connect it to the phone app. I have an account, but I can't see it through my Samsung Not 9 phone.
Since I come from a country where there is no specialized service ... They came from Ukraine and they changed it for me.
I never understood. They don't allow me to attend. Not to see what they do to her. I had no choice, Tesla was slow to answer and I didn't know who to turn to. Everything works now. I have an account but cannot connect to the application on my phone. I restarted, reinstalled the application, but it didn't work.
I have no idea who did the work or what it could be.
If Tesla (and I mean a Service Center did this) they have done it right and it should work. If it was a 3rd party shop it could be that they misconfigured the cellular service or the VPN. Remotely nobody can tell this.
