Touch Screen Not responsive?

[bfayer62]

Good to know 2022.40.1 didn’t fix it. At first they told me it’s a known software bug and to try the long press/multiple taps fix. When I let them know that didn’t work they accepted the service appt. They are making me bring it in, vs a mobile appt., so they may know something needs to be replaced.

Let us know if the new screen fixes the issue.

Mobile service just left. The new screen works on wake up now, but I need to wait a day or two to call it good (keeping fingers crossed). All overed under warranty, except for the cost of the new screen protector I need to order.

The service guy said, it happens from time to time, but it's not what he would call common. It took him about 10 minutes start to finish.

 

[Kairide]

Mobile service just left. The new screen works on wake up now, but I need to wait a day or two to call it good (keeping fingers crossed). All overed under warranty, except for the cost of the new screen protector I need to order.

The service guy said, it happens from time to time, but it's not what he would call common. It took him about 10 minutes start to finish.

Thanks good to know. They want me to drop the car off with an estimated timeframe of 1-4 days for a fix. Would be nice to just have the screen replaced via mobile service as well.

 

[Protomoteur]

Updated to 2022.36.1 for about 2-3 weeks now and I haven’t had the issue once. I consider it fix now.

 

[redeva]

Updated to 2022.36.1 for about 2-3 weeks now and I haven’t had the issue once. I consider it fix now.

Thank you very much for your reply. I fell much more better

 

[Kairide]

As an update, I received 2022.36.6 yesterday and it looks to have resolved my screen issue.

 

[Zalick]

As an update, I received 2022.36.6 yesterday and it looks to have resolved my screen issue.

I have not encountered the issue in a week or so. It may have resolved with 2022.36.4 for me. I just updated to 2022.36.6 and have not had the issue either.

 

[Kairide]

I have not encountered the issue in a week or so. It may have resolved with 2022.36.4 for me. I just updated to 2022.36.6 and have not had the issue either.

I never received 2022.36.4. I had .2 which broke the screen and then .6 which fixed it.

 

[Zalick]

For anyone else reading this thread, here is a message to me from Tesla regarding the issue. This was two weeks ago.

 

[redeva]

I had just Updated to 2022.36.6 from 2022.28.2 yesterday and I haven’t had the issue once. Feeling happy.

 

[Zalick]

I have not encountered the issue in a week or so. It may have resolved with 2022.36.4 for me. I just updated to 2022.36.6 and have not had the issue either.

Im going on nearly a month with no freezing issue. I considered it solved with the firmware update.

 

[Bob2C]

Im going on nearly a month with no freezing issue. I considered it solved with the firmware update.

I agree as well

 

[bensterrrrrr]

I agree as well

Same. Issue resolved after update. Glad it wasn’t a hardware issue.

 

[jschroebel]

Just to add a data point, I was experiencing frequent freezing and “phantom touches” on 2022.36.6 (and I think one software version before that), which were temporarily resolved by restarting. Tesla identified the cause as a hardware issue with the touchscreen, which they replaced last week under warranty. No issues since then.

 

[redeva]

Just to add a data point, I was experiencing frequent freezing and “phantom touches” on 2022.36.6 (and I think one software version before that), which were temporarily resolved by restarting. Tesla identified the cause as a hardware issue with the touchscreen, which they replaced last week under warranty. No issues since then.

Our previous problem was mostly unresponsive, not “ghost touch”, probably we are not the same issue.