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Touchscreen unresponsive?

Discussion in 'Model X: User Interface' started by pvogel, Mar 19, 2016.

  1. pvogel

    pvogel Member

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    wondering if anyone else has noticed this. I've had to reboot my touchscreen a number of times (3 or 4 in the 2 full days of ownership) because the touchscreen becomes unresponsive. The common thread seems to be that the car has been on/parked for an extended period with trunk and FaWDs open while I pack it/unpack it for a visit to the flying field.

    Not a huge deal but I'm curious if I'm just doing something wrong?
     
    • Like x 1
  2. satheesh.net

    satheesh.net Member

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    No it's not normal behavior, at least not on the Model S. But can you recall if this happens after a firmware update? I don't mean right away after, but usually after a while after updates have been installed.

    If so, I always do as a "best practice" to manually reboot one time after any update. That seems to really restart all the software and make it more stable.

    PS! You do this by holding down both the scroll-wheels on the steering wheel for aprox 10 seconds until the center console goes dark. Release and wait until it boots up again.
     
  3. pvogel

    pvogel Member

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    Yeah, this morning's non-responsive screen was definitely a firmware update related freeze. Rebooted once myself with the two thumb salute and then it rebooted itself again a few seconds later which was good because it was seriously confused, backup camera view went away, etc. after that second reboot things got back to normal.
     
  4. elguapo

    elguapo Member

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    @pvogel Several people have complained of this issue on the X after the most recent software upgrade. I think it's a bug and they'll take care of it in next update.
     
  5. pvogel

    pvogel Member

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    Cool! As long as it's not just me I have confidence they'll address it.
     
    • Like x 1
  6. PGeer

    PGeer Member

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    It's been happening to me once or twice a day for the past week. It was even frozen immediately following the last software upgrade. The screen isn't frozen (items move on it, like the map) as much as it's not responsive to touch.
     
  7. vangogh

    vangogh Member

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    before the last upgrade I only had to reboot a couple of times over two months. After the last update, I've had to reboot at least a dozen time...I think there is something wrong with the update...
     
  8. K-MTG

    K-MTG Sunshade Captain of TMC

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  9. Farnigus

    Farnigus Member

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    Picked up Model X last night. This AM, screen was unresponsive and had to reboot....
    You're not alone.
     
  10. vangogh

    vangogh Member

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    3 more reboots over the last 3 days..because touchscreen unresponsive..
    on the last incident I did get an error saying something to the effect of "touchsceen error - contact Tesla service"
     
  11. Darryl

    Darryl ModelXTracker.com Co-Adm

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    @pvogel. It starting happening to me yesterday. Right before the last software upgrade was installed. It happened twice today.

    @K-MTG. I think is better that Tesla owners contact Tesla about their problems on an individual basis. When information starts to get combined and posted on the forum it seems to get out to the media and and we have more articles like " most unreliable car ever made" which is not true. In the realm of things there are only a few individuals who have posted their problem compared to the problems produced. Since you only hear the negative and most people don't post the positive this means there are a lot of cars who's cars don't have problems.There have been several forum users who have started posts to collect information about problems found at delivery.

    Tesla management is aware of every one of my problems as the problems are known issues. Most of what is posted is superficial type of problems which in most cases will be taken care of before the people leave the SC.

    I recommend anyone who has issues with their new Tesla car they give their local Tesla SC the first chance to fix the problem. If the problem isn't resolved they should escalate it to service management In their area. If you still have am issue write Tesla a friendly letter. I think the gang approach should be saved for major problems which is not getting through to Tesla.

    By the way Tesla monitors this forum and you aren't going to tell them anything they don't already know.
     
    • Like x 2
  12. Gas Guzzler

    Gas Guzzler Member

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    What do you mean by unresponsive? Just freeze? My screen was black and just didn't turn on at all today. I did the two button reset and everything seemed to reboot fine. It was the first time that happened but I have only had the vehicle for 2 days.
     
  13. Zesty

    Zesty Member

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    My touchscreen became unresponsive for the first time after the latest update. It had just happened to be at the shop getting wrapped.
     
  14. rallykeeper

    rallykeeper Member

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    We've had the center screen freeze every morning we've had the car (plus once after it had been parked for a while).

    Personally, I think it could be related to Bluetooth. At least in my case, it doesn't freeze until the calendar pops up after my phone completes its Bluetooth handshake. 5/5 times its frozen, it's been stuck on my calendar. My wife is finally driving (her) car today, so we'll see if she has the same bug when her phone syncs.

    We haven't received any software updates since we got the car on Monday.

    Fwiw, Bluetooth has been very finicky throughout the 7.0 and 7.1 releases (at least with my iPhone 6s) on my Classic Model S. I've employed a number of tricks to get music and podcasts to play correctly. This was a new bug introduced in the 7.x releases and still hasn't been resolved.
     
  15. Darryl

    Darryl ModelXTracker.com Co-Adm

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    After last weeks software upgrade I had the problem with the main screen becoming unresponsive. Then I got another software upgrade on Sunday. After the software installed the screen behind the steering wheel went black and I couldn't get the car to go. So I did a reboot and after the reboot the screen behind the steering wheel was normal again. Best of all I now don't have to do daily reboot as the main screen is no longer freezing.
     
  16. aw1692

    aw1692 New Member

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    I've had the car for 8 days. During that time I had 2 touchscreen freezes, then a firmware update, then another 3 touchscreen freezes after that.
     
  17. bobbykansara

    bobbykansara Member

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    My daily unresponsive touchscreen problem went away with a firmware update sometime last week. :) Huzzah for OTA updates!
     
    • Like x 1
  18. vangogh

    vangogh Member

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    Yup...mine 2...although I did need to rebbot to get the Bluetooth to initialize...so far so good...
     
  19. Darryl

    Darryl ModelXTracker.com Co-Adm

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    We have a problem, usually everyday, where we have to do a reboot as the main screen will freeze. Today I couldn't even get the car to "turn on" until I rebooted. The main screen was black.

    I thought it had got better last week after an update but it appears the update from earlier this week made things worse.

    I had held off taking it in for service as I wasn't sure there was anything the SC could do.

    Is everyone having this problem? My wife and I are technology people so we can deal with it but I know plenty of people where this would be a major problem.
     
  20. FarmerDave

    FarmerDave Member

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    My X does not have this problem at all. Call for a SC appointment.
     

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