If you paid for it and it's on your build config, even if it doesn't come with the hitch from the factory the SC will install it for you at no extra cost. That was kind of commonplace when early MY's had it as a factory option but somehow arrived at the SC/Stores without the hitch.I will be getting my Y on Monday, with tow hitch, I hope. It will cost 200 more to order it from the Tesla store. (1200)
The 7 seater would complicate the load capacity when towing. There is a limit on the cargo when towing. 7 seater would practically be limited to accessories. I am not fond of the tow capacity of the Model Y. Found a nice travel trailer company to rent locally from but the trailer was 250lbs overweight.I wonder if this has anything to do with the 7 seater model taking up below deck space normally used for the hitch.
If you think you'll ever need it - ask for the brake controller pigtail that SHOULD come with the tow package. Currently, it's a Model X only part but is necessary to hook up a brake controller to your Model Y's trailer wiring. It's a hassle to get one through the app because they "can't order Model X parts for a Model Y VIN" I asked nicely during a service call for another issue and they gave me one from inventory.
I really like my Tesla and am looking forward to buying a model Y...however, I really can't believe this is how they run a company. Employees don't have a clue what's going on and can't answer simple customer questions. Zero information...conflicting information...misleading information.