As many have read, my TPMS continues to self-sabotage. While there is some question as to whether this is intentional to force you to go back and pay Tesla to fix it, or it's just garbage that they won't fix or even acknowledge, one thing remains constant. Their customer service still is horrible. I don't have too many complaints about the service center. They can only do what the people in California tell them. It's California that is ignoring these things.
Apparently, if you ignore your customer's letters and issues, you get promoted. At least that is what appears to have happened in the case of Jon McNeil...
Tesla Is Taking a Risky New Approach to Customer Service
I emailed him and got a completely insufficient reply, promising followups on the long list of complaints. Waiting for those promised "follow-ups" got a little old, so I wrote letters. They were completely ignored. So much for the promise of getting results by "escalating" issues. No wonder this is happening:
Why this Tesla fan thinks the company is losing its way
But this person is not me. I'm not gullible enough to continue to buy more cars when they ignore my issues on the existing one.
(And of course, my account on the Tesla site is still broken. My requests to get it fixed are also ignored... I guess they really don't want to hear from me)
I used to be a big advocate. I can point to several broadcast news segments with me talking about how great the car is. I even had to school one of their own sales people at a store grand opening, because he couldn't list 1/4th of the advantages of this car (He even looked at me in awe, and said "I need to remember that" )
Not any more. I have ignored all those requests to attend EV events, because I don't have anything good to say about the customer service. But sitting silently, waiting to "hopefully" get a reply....any kind of reply... is now getting too old. I am ready to start attending those EV events, but in this case just to tell people how bad Tesla is on their customer service front. Many friends, acquaintances, and co-workers have already see it first hand. And I tell them I'm just waiting for Honda, Toyota, BMW, etc... to enter the EV market with real quality parts and customer service.
This is what they have created.
What triggered me? Just today, again, 3 months after service reprogrammed my TPMS antennas, they self sabotaged again. And the service center reprogrammed the antennas because they self sabotaged 2 months earlier after getting new tires. I was able to diagnose and reprogram them again. But what about those people who don't have the knowledge or resources? They are left out in the cold.
All I'd really like is the ability to replace it with something that will last longer than 2-12 months before self destructing, or provide a tech ref manual so I can engineer my own solution. I wouldn't get rich building and selling a replacement, but from the number of people who have PM'd or replied to my posts, and have to believe there are many people who would also want a quality replacement.
I post this to see how many other Roadster owners are feeling equally abandoned. Or how many others have gotten acceptable responses. But please, don't try to provide excuses. I can't imagine a reason for just ignoring.
-Scotty
Apparently, if you ignore your customer's letters and issues, you get promoted. At least that is what appears to have happened in the case of Jon McNeil...
Tesla Is Taking a Risky New Approach to Customer Service
I emailed him and got a completely insufficient reply, promising followups on the long list of complaints. Waiting for those promised "follow-ups" got a little old, so I wrote letters. They were completely ignored. So much for the promise of getting results by "escalating" issues. No wonder this is happening:
Why this Tesla fan thinks the company is losing its way
But this person is not me. I'm not gullible enough to continue to buy more cars when they ignore my issues on the existing one.
(And of course, my account on the Tesla site is still broken. My requests to get it fixed are also ignored... I guess they really don't want to hear from me)
I used to be a big advocate. I can point to several broadcast news segments with me talking about how great the car is. I even had to school one of their own sales people at a store grand opening, because he couldn't list 1/4th of the advantages of this car (He even looked at me in awe, and said "I need to remember that" )
Not any more. I have ignored all those requests to attend EV events, because I don't have anything good to say about the customer service. But sitting silently, waiting to "hopefully" get a reply....any kind of reply... is now getting too old. I am ready to start attending those EV events, but in this case just to tell people how bad Tesla is on their customer service front. Many friends, acquaintances, and co-workers have already see it first hand. And I tell them I'm just waiting for Honda, Toyota, BMW, etc... to enter the EV market with real quality parts and customer service.
This is what they have created.
What triggered me? Just today, again, 3 months after service reprogrammed my TPMS antennas, they self sabotaged again. And the service center reprogrammed the antennas because they self sabotaged 2 months earlier after getting new tires. I was able to diagnose and reprogram them again. But what about those people who don't have the knowledge or resources? They are left out in the cold.
All I'd really like is the ability to replace it with something that will last longer than 2-12 months before self destructing, or provide a tech ref manual so I can engineer my own solution. I wouldn't get rich building and selling a replacement, but from the number of people who have PM'd or replied to my posts, and have to believe there are many people who would also want a quality replacement.
I post this to see how many other Roadster owners are feeling equally abandoned. Or how many others have gotten acceptable responses. But please, don't try to provide excuses. I can't imagine a reason for just ignoring.
-Scotty