We have all experienced Tesla Motors' failed, sometimes ineptly failed communications. Company-to-customer, internal company, you name it, and they keep doing it. Here's the latest example of a pure #fail: I got this email today. There is no reason I should have gotten this email. All this email does is piss me off. My Model S is from August 2013, before parking sensors, before autopilot, before D, and certainly before Summon. So why the heck is Tesla sending me this? Imagine all the customers who get this who are genuinely confused, and wind up calling up the company asking what are they supposed to do to enable Summon in their car, when in fact they don't even have AP or parking sensors in their car? This is a technical failure and a management failure. I have written at length about this elsewhere, and Tesla's continued doofusness when it comes to simple database-filtered communications concerns me because we are getting closer and closer to Model 3. An inept, poorly-communicating organization is not ideal when you aim to sell hundreds of thousands of Model 3s per year -- and Model 3 buyers will largely not be early adopters but more of a mainstream market, people with less tolerance for stupid, sloppy, mismanaged communications. I'm going to use this thread to capture other Tesla #fails when it comes to comms, and also suggest some ways that Tesla can improve. It has to start with Elon., himself not that great a communicator, and not a stickler for details. Certainly the new President of Worldwide Sales and Service has a lot of responsibility for these goofs and for fixing them.