Any help anyone can provide with a bad buying experience would be appreciated. Please see below email I just sent to Tesla in the hopes someone has some decency to step in and assist.
Hello,
I hope this email finds you all well. I regretfully am having a very difficult experience with Tesla Sales in regards to my recent order for a new 2022 Model 3 Long Range and am in desperate need of some assistance.
I recently paid the $250.00 deposit and completed and passed the credit process for a new lease. I have uploaded the documentation for my trade-in and have received my offer of $21,000.00. Previously within the last few weeks I originally was on my way to purchasing a pre-owned 2018 Tesla Model 3 Long Range through Tesla direct. I paid the $500.00 deposit and after having a few questions answered along with review of the vehicle I decided it was best to go new. I was advised that my deposit was not transferable though I was remaining with Tesla. During the process of looking to purchase the pre-owned Tesla i was quoted a trade-in value of the same vehicle of $22,300.00.
Within a weeks time my vehicle value with Tesla went from $22,300.00 with purchasing a used vehicle to now only $21,000.00 in leasing a brand new vehicle. I would have assumed the value of the vehicle would have remained the same as nothing has changed. I'm not looking to take my business anywhere else but with Tesla but I can't afford to keep losing money this way and I don't believe your corporation is about treating customers this way, it's another major reason why we're choosing you over your competition.
I am now out of pocket a total of $750.00, and am being offered $1,300 less for my vehicle then what I was offered a week ago.
I know you a large company but I am desperately in need of help. My wife and I work very hard for what we have and this was a major purchase for us as we love what Tesla as a company represents and wanted to be very much part of the movement. I am 48 years of age with 4 daughters and money is always a consideration for us. We were expecting a much different experience given what I consistently read and watch on Elon and your organization. I'm hoping you can please step in here and provide some positive change to what is quickly becoming a very sad and costly situation for my family and I.
I have multiple text messages out to your Sales Team as instructed but have not received a response at this time.
Please help.
Kind regards,
Keith
Hello,
I hope this email finds you all well. I regretfully am having a very difficult experience with Tesla Sales in regards to my recent order for a new 2022 Model 3 Long Range and am in desperate need of some assistance.
I recently paid the $250.00 deposit and completed and passed the credit process for a new lease. I have uploaded the documentation for my trade-in and have received my offer of $21,000.00. Previously within the last few weeks I originally was on my way to purchasing a pre-owned 2018 Tesla Model 3 Long Range through Tesla direct. I paid the $500.00 deposit and after having a few questions answered along with review of the vehicle I decided it was best to go new. I was advised that my deposit was not transferable though I was remaining with Tesla. During the process of looking to purchase the pre-owned Tesla i was quoted a trade-in value of the same vehicle of $22,300.00.
Within a weeks time my vehicle value with Tesla went from $22,300.00 with purchasing a used vehicle to now only $21,000.00 in leasing a brand new vehicle. I would have assumed the value of the vehicle would have remained the same as nothing has changed. I'm not looking to take my business anywhere else but with Tesla but I can't afford to keep losing money this way and I don't believe your corporation is about treating customers this way, it's another major reason why we're choosing you over your competition.
I am now out of pocket a total of $750.00, and am being offered $1,300 less for my vehicle then what I was offered a week ago.
I know you a large company but I am desperately in need of help. My wife and I work very hard for what we have and this was a major purchase for us as we love what Tesla as a company represents and wanted to be very much part of the movement. I am 48 years of age with 4 daughters and money is always a consideration for us. We were expecting a much different experience given what I consistently read and watch on Elon and your organization. I'm hoping you can please step in here and provide some positive change to what is quickly becoming a very sad and costly situation for my family and I.
I have multiple text messages out to your Sales Team as instructed but have not received a response at this time.
Please help.
Kind regards,
Keith
