Just because they include "learning curve" issues as problems, it's still something customers needed help with, which with all other brands they can just pick up a phone and speak to a live person. I can also assure you none of my personal visits to the service center with my Model S's were "learning curve" related, unless you include the learning curve of Tesla engineers.
My family never asked me questions how to use a flip phone. They have questions about their smartphone all the time.
I never said your issues were. But that survey isn’t a survey of one, now is it?