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Trick to order parts?

eyedrop

Member
Jan 18, 2018
164
122
Prescott AZ
I simply sold my Tesla off once I realized that a simple repair could turn into a ghetto headache or impossible to get parts after the car is just 7-8 years old.

Check out all the dead Roadster that are less than 10 years old, filling up the service center lots while customers wait for a new ESS pack. Not cool.
 

dark cloud

Active Member
Apr 14, 2018
2,029
2,301
BC
Just tried this, thanks. No reply yet. Will wait a bit and then schedule an "appointment".

This would be so much easier if they just picked up the phone...

Local SC (in Finland) has an email address for part inquiries. Works very well. They even ship the parts to your doorstep with TNT.

I'm a little late to this thread, but here in BC for parts they told me to email [email protected], and someone emails you back, you give the parts order, they put order in the app, you pay through the app, then they ship the parts to you and give you a tracking via email.

So is this the same everywhere? Does one email (service location)[email protected]? Give it a try.
 
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Reactions: Cheburashka

Cheburashka

Active Member
Jan 29, 2018
2,383
2,963
Los Gatos, CA
Was pretty excited when I got a message through the Tesla app on the phone..

upload_2021-1-7_12-32-18.png


They really are making this much more complicated and frustrating than it should be.
 
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technoz

Member
Oct 14, 2017
125
84
Lemont Illinois
For years now I would just walk over to the parts counter at the service center. Now they have to escort me back there and have a mask on. I have purchased a 12v battery, clinch actuator, hepa filter, new side repeaters, new performance dual drive rear emblem. The guys at the part counter have been very helpful and even brought mechanics over to assist with my questions.
 

mikes_fsd

Banned
May 23, 2014
2,556
2,088
Charlotte, NC
They really are making this much more complicated and frustrating than it should be.
Holy hell, that is frustrating! For what its worth, this is not how the process flows in Charlotte.

There are usually 1 of 2 people that actually look at your request and reach out with questions for clarification or provide answers directly based on the appointment request.
I've also requested a call through the same appointment request and had the service center call me within ~24hrs (normal work week).
 

FoxSTL2HOU

Member
Nov 12, 2018
495
288
HOU
Was pretty excited when I got a message through the Tesla app on the phone..

...

They really are making this much more complicated and frustrating than it should be.

On the day you got the response, how many days was it until the scheduled service appointment? I've found they will only begin to look at the T-14 days mark based on my last three times scheduling via the app.

And in your case, getting an answer to your question on the first message is pretty good! My current dialogue has gone like this...

Notes when scheduling appointment at T-16 days (under the category of Touchscreen, since it is leaking adhesive): "Please provide quote of MCU1 touchscreen and eMMC daughterboard replacement vs Infotainment Upgrade. Thanks."

Tesla response at T-14 days: "The Infotainment Upgrade is $2500 before taxes and can be delivered in time for your appointment, let us know how you want to proceed."

My reply 4 minutes later: "Thanks, for comparison please let me know the estimate to replace the MCU1 touchscreen and eMMC daughterboard."

Tesla response the next day: "Daughterboard estimate is $500 before tax.

My reply 50 minutes later: "Primary concern is MCU1 touchscreen leaking adhesive, so what is the estimate for an MCU1 center touchscreen replacement and eMMC daughterboard replacement at the same time? Thanks."

Still waiting on the Tesla response (now at T-12 days to the scheduled appointment).
 

brkaus

Well-Known Member
Jul 8, 2014
7,909
6,404
Austin, TX
On the day you got the response, how many days was it until the scheduled service appointment? I've found they will only begin to look at the T-14 days mark based on my last three times scheduling via the app.

And in your case, getting an answer to your question on the first message is pretty good! My current dialogue has gone like this...

Notes when scheduling appointment at T-16 days (under the category of Touchscreen, since it is leaking adhesive): "Please provide quote of MCU1 touchscreen and eMMC daughterboard replacement vs Infotainment Upgrade. Thanks."

Tesla response at T-14 days: "The Infotainment Upgrade is $2500 before taxes and can be delivered in time for your appointment, let us know how you want to proceed."

My reply 4 minutes later: "Thanks, for comparison please let me know the estimate to replace the MCU1 touchscreen and eMMC daughterboard."

Tesla response the next day: "Daughterboard estimate is $500 before tax.

My reply 50 minutes later: "Primary concern is MCU1 touchscreen leaking adhesive, so what is the estimate for an MCU1 center touchscreen replacement and eMMC daughterboard replacement at the same time? Thanks."

Still waiting on the Tesla response (now at T-12 days to the scheduled appointment).
You used up your three wishes :)
 

FoxSTL2HOU

Member
Nov 12, 2018
495
288
HOU
You used up your three wishes :)

In that sense, more appropriate to say Tesla used up my wishes - there's this appt I scheduled for center screen leaking and pre-emptive eMMC repair (if the display's out for a swap, may as well put in a new daughterboard to save on some labor now rather than wait for it to fail after the 8 yr warranty expires...at least that's what I'm hoping the estimate I want to get says)...

...and my previous appt for the instrument cluster leaking (but the app only allowed it to be scheduled as mobile ranger). The mobile ranger appt was looked at on T-14 days and switched/delayed to a Service Center appt, which was looked at on the new T-14 days and pushed 7 days because the part wasn't in, and looked at on the new T-14 days and pushed again because the part still wasn't in...
 

Cheburashka

Active Member
Jan 29, 2018
2,383
2,963
Los Gatos, CA
So I finally did hear back from Tesla. They sent me a message, cancelled my appointment, and I got a followup call and e-mail and I was finally able to order parts.

Now I have the personal e-mail of one of the workers at the service center so hopefully he keeps his job for a bit so I can order parts through him in the future.

So yes, the way it works is they don't really read your appointment information until a couple days prior, then they triage it to an employee.

Pretty ridiculous process..
 
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Ostrichsak

Active Member
Sep 6, 2018
3,516
3,553
Colorado, USA
So I finally did hear back from Tesla. They sent me a message, cancelled my appointment, and I got a followup call and e-mail and I was finally able to order parts.

Now I have the personal e-mail of one of the workers at the service center so hopefully he keeps his job for a bit so I can order parts through him in the future.

So yes, the way it works is they don't really read your appointment information until a couple days prior, then they triage it to an employee.

Pretty ridiculous process..
That last part has been my experience with Tesla service as well. This especially sucks when you live in a region where appointments are a month out which has been the case for all the years I've owned Teslas now. So you set your appointment for first available a month out and then... crickets for at least three weeks. Then, mere days before your appointment, you're contacted to be told that they have to order parts or they can't do your appointment or some other lame reason to basically blow you off. I'd say that Tesla's "Customer Service" support is a dumpster fire but that's an offense to dumpster fires at this point. Tesla would have to put forth a TON of effort just to get to the level of dumpster fire at this point.

Tesla's app could be an amazing tool for support if it worked but it doesn't. The glaring issue is not having the man power to back it up and service it. They try to automate everything but some things still need human intervention. Service is one of those.
 

Jsvette56

Member
Feb 25, 2013
89
58
Santa Clara
I need to order a liftgate strut as one of mine is leaking.

The parts catalog online gives no way of ordering it, nor does it give a price.

I've called all the Tesla service centers in my area and it just goes to voice mail or rings and then goes to voice mail.

Is there a trick to ordering parts from Tesla? I want to at least know the price so I can decide between new from Tesla or used...
 

r1200gs4ok

Active Member
Jul 17, 2019
1,383
470
Irvine
Imagine being able to not only order parts from our app but being able to use the app to verify the part ordered fits the car you ordered it for if you so wish since they know which car you're ordering it for automatically.

Nah... that makes WAY too much sense for Tesla. They'll just continue requiring you to send smoke signals and hoping someone at the Service Center saw them.
they got to come out of the teepee ignorer to see'um
 
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Plasmid_Boy

Member
Feb 13, 2020
189
150
Indiana
I ordered some parts recently via text messaging and the App. Both worked fine. They had the parts in stock so I was able to pick them right away.
 

Cheburashka

Active Member
Jan 29, 2018
2,383
2,963
Los Gatos, CA
I ordered some parts recently via text messaging and the App. Both worked fine. They had the parts in stock so I was able to pick them right away.

I guess you got lucky. I still don't have 2 out of 3 parts that I wanted. No communication from Tesla in any way and they closed the service ticket.
 

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