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Trivial warranty service requests

Durzel

Well-Known Member
Jul 17, 2019
5,168
4,240
Bath, UK
I’ve been pretty lucky with my 2020 M3P that nothing major has gone wrong (touch wood) or been damaged or broken on arrival. That being said, I have had quite a few fit and finish issues.

So far, off the top of my head, I’ve had:
  1. Water marks under the lacquer on one of my wheels on delivery. Wheel replaced.

  2. Condensation in both outer taillights. Both replaced.

  3. Misaligned chrome trim and two tiny paint chips on delivery. Not massive, but irritating to me. Fixed by SC.

  4. Bonnet slightly misaligned horizontally. SC tried to fix, made it worse and told me it was “within tolerance” (it looked like a 911 at the front). Fixed myself.

  5. One of my doors had a handle that was not located properly in the gap, so it sat about 1-2mm lower. Mobile ranger fixed.

  6. Both rear doors “sticky” when opening. SC applied some grease which has helped it.

  7. Small marks on seats from contact with the seat belts. A “known problem”. SC couldn’t fix but said it has been noted and I would be told when they knew the next steps (I’m expecting to never hear about it again)

  8. One centre console side panel wasn’t in properly due to the wires behind being routed slightly wrong and pushing it out. Mobile ranger fixed.
Quite a few of these problems have been reported and fixed when I’ve found them, because they weren’t immediately obvious or only became obvious once I’d seen another car and realised mine wasn’t right, rather than all in one go.

A couple of them I could perhaps have fixed myself (e.g. centre console side panel) but I didn’t want to risk pulling it off and breaking clips or whatever.

Just yesterday I noticed after washing the car that the rubber seal that runs around the bottom of the drivers door had come unstuck in the middle, and was hanging down a bit. The adhesive had failed and attempting to reattach it did not work. I’ve opened another service request and it’s to be fixed by a ranger in September.

For my own peace of mind - it isn’t “wrong” to get (and continue to get) these things fixed under warranty, right? I mean even though they aren’t significant it’s still a failure that ought to be covered?

Neither the SC or ranger has made any comments about the number of minor things they’ve fixed, so I’ve got no reason to suspect that it’s an issue, but I’m just curious about other people’s thoughts…
 
Confession. I did raise a service call when some of the games wouldn't run, "Waiting to update" error. My niece and nephew like playing the games in the car (is my excuse).

Service suggested a 2 finger reboot, which fixed things. The service agent, to his credit, didn't ridicule me or even sound vaguely sneery. Not sure I'd have been as professional.

Anyway. Sky Force is a hoot. Oops...
 
Thanks all, feel a bit better about it now :)

I've added a couple of existing trim/fit issues onto a service appointment - not worthwhile as a dedicated booking but now its booked in for something bigger I would like them looked at even though I temporarily fixed the issue - not for the first time. I just need to track down my original photos to add to the appointment.

Hopefully they will check the front suspension too as routine.
 
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When I will be back from holiday I will open a ticket for it. Now is worst than 6 month ago.
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The trim on the inside of the B pillar isn't particularly good at staying put. It's easy to catch it and for it to slightly pull away. It goes back, but it's annoying.

I haven't done anything about it, perhaps I should.
I first noticed this when the whole B pillar trim popped clear off on the drivers side, and began to be non seated on the passenger side. The Service guys at the Oklahoma City Tesla place, replaced the stock "clips" with ones that they said held the trim on, in a much more robust way. They also found a place where the seat covering material was comming apart from the seat frame and replaced the snap clip with a screw that they said held better.. So at least in OKC they try to repair Back Better.. Couldn't be much happier, considering the stories I see here..
 

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