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Trunk Latch Problem

Discussion in 'Model S: Interior & Exterior' started by pedriscoll, Jul 23, 2016.

  1. pedriscoll

    pedriscoll Active Member

    Joined:
    May 30, 2015
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    Location:
    Indianapolis, Indiana
    I had my car interior detailed today. When I picked up the car the trunk latch would not close. The guys at he shop tired everything they could think of but we could not get it to latch. No help from Tesla service except that the Service Center will call me on Monday. The trunk is heavy enough hat it stays closed so the car is driveable. Anyone else had this problem? I do not have the power lift gate. No prior problems with this. The retailers only opened the trunk to clean inside. If anyone knows of a simple solution please let me know.
     
  2. Buddy

    Buddy Member

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    Long shot but is it possible that the latch closed on itself? I've seen this before and could be possible if they cleaned the latch and it...well latched.

    If it is closed on itself I'm not sure how to unlatch it, unless unlocking the hatch normally works.

    Best of luck.
     
    • Like x 1
  3. scottm

    scottm Active Member

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    Canada
    There's a frunk release cable under the glovebox area....so says my manual. Never used it tho.

    Maybe not in the newer cars? But have a look.
     
  4. bmah

    bmah Moderator, Model S / Model X Forums

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    No ideas offhand but I'd be interested to know if your problem has a similar cause to a nearly opposite problem that a couple of us had earlier this year where our trunk latches were jammed shut and wouldn't open. There was a discussion of it here on TMC. IIRC the resolution was to replace the liftgate actuator (matter of fact if you search for the words "liftgate actuator" you'll probably find the thread).

    Good luck!

    Bruce.
     
    • Like x 1
  5. Julesp313

    Julesp313 Member

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    Location:
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    Uh oh... that's what happened to me when I got my windows tinted (two weeks into ownership). The vendor was massively apologetic and really concerned that his team had somehow damaged the latch, but the Service Center could find no evidence of damage. The mechanical latch simply failed. The service center got me in immediately and had it replaced within 1.5 hours, so I was very appreciative of that. Hopefully by now you've had a chat with the Service Center and got it resolved...
     
    • Informative x 1
  6. Chatterbox

    Chatterbox New Member

    Joined:
    Dec 23, 2017
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    Location:
    Salish Territory, Cascadia
    My 2014 Model S trunk latch decided it would not latch anymore. The automatic closing (or manual pull down) gets the trunk to the right spot, but the latch no longer engages and locks the trunk in place. While getting home, on every large bump, the trunk would swing open a tiny bit and then slam back down. I have a service appointment in 2 days.
     
  7. BigD0g

    BigD0g Active Member

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    Funny, my 2017 trunk latch failed yesterday it’s in the service center today for a replacement.
     
  8. artsci

    artsci Sponsor

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    Likely the cinching actuator is not working. It’s a small electric motor at the base of the lift gate that cinches the latch. Water can damage it. I know this because when I was rear-ended in June the shop had to replace the cinching acutator. Without it working the lift gate was always showing open on the touchscreen and I could not lock the car.
     
  9. Chrisanne

    Chrisanne Member

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    Nov 27, 2017
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    Location:
    Spring, TX
    Before I even taken delivery of my MS, the trunk would not latch. Mine has the motorized trunk and using the fob it would open fine, but when it tired to latch, it would fail and just re-open all over again. The only way I was able to get it to latch is to manually close it and give it a firm press down to have the car lock it. The SC said they seen it before, and they said they can fix it if it continues to do it again.

    I am taking it into service this week.
     
  10. Brass Guy

    Brass Guy Member

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    Location:
    Holbrook, MA
    My car has non-power liftgate. My trunk latch broke again last Friday, Feb 9.

    This is my FOURTH trunk latch break. I have all the service invoices.
    The first was March 2014 (about 6 months old), warranty fix same day.
    Second May 2015 was while I was on a road trip. Warranty repaired (during the trip) while I waited.
    Third was October 2015. I had over 50k miles then, but was replaced "goodwill" since it had been replaced less than a year prior.
    (I asked to watch the tech change it out since I anticipated more breaks, and was allowed.)

    I use the trunk quite often; several times a week putting instruments in for rehearsal which would mean at least four open/close cycles each of those days. I have not had another car break trunk latches, even with frequent use. I sure hope Tesla improves this part soon.

    I'm replacing it myself this time. The part is about $40 from Tesla.
     
  11. Brass Guy

    Brass Guy Member

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    Re-resurrecting this thread.

    My fifth (manual lift-gate) latch failed after only 2 months, this past April. I took the trim pieces off and unplugged the connection so I could at least lock the doors, and get rid of the error message on the IC.
    I was expecting parts warranty, but the service center replaced it for me good-will and installed the trim I'd removed.

    My sixth failed this past weekend, on July 7. In dismay I stopped by the service center on my way home, and they replaced that one for me too while I waited. I think the service center has gone above what they need to, since I'm at 126,000 miles. This latch thing is way out of hand though.

    THREE latch failures within a 6 month span. I also don't understand why the forums aren't littered with these. I would guess manual latches are in the minority of Model S, but am I the only one consistently going through these?
     
  12. Pedro.Tx

    Pedro.Tx New Member

    Joined:
    Dec 20, 2016
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    1
    Location:
    Austin, Texas
    My trunk latch failed this am. Model S manual lift gate 2016. I'll be calling them today. I have the extension on the warranty so hopefully it won't cost me anything but inconvenience. I taped the trunk shut for now. I agree this must be a common problem.

    Did you keep your old latches @BrassGuy? Could you take a photo of them? I wonder if we are having the same problem and could try to compare when mine gets replaced. I also wonder if they would wear more often on your car based on something specific about your car...such as trunk adjustment/gap or mounting play.
     
  13. Brass Guy

    Brass Guy Member

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    Location:
    Holbrook, MA
    I do have one, from when I replaced it myself. All the parts warranty/goodwill latches they kept; which is understandable.
    I don't have a picture of it, but there's not much to see. It simply does not latch.
    I don't think it's any adjustment issue, since the techs adjust it when they do an install. The adjustment is the stationary "striker" the lid latches onto, above the rear bumper.
    The one time I purchased it, Feb 2018, it was $39 + tax. If you're past 50k miles and are now under your "extended service agreement," there's a $200 fee unless they changed the terms.

    Here's a picture I stole from an on-line search. It looks like this, but only has one mechanical cable release.
    [​IMG]
     
  14. KJennerator

    KJennerator Member

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    Nov 13, 2012
    Messages:
    49
    Location:
    MA
    The trunk latch failed for the first time in my 2013 Model S with power lift gate this morning when I was trying to leave for work :( I tied it down with rope inside. It just doesn't latch when I shut it! Hopefully there is a new part that lasts longer...
     
  15. Brass Guy

    Brass Guy Member

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    Location:
    Holbrook, MA
    I doubt there's an upgraded part, from my experience. Wait, longer than 5 years? I wish!
     
  16. talhas3

    talhas3 Real Estate Investor

    Joined:
    Jul 2, 2014
    Messages:
    65
    Location:
    Edison NJ
    Had my front and back trunk latch mechanism changed. At two separate times they failed and wouldn’t open (front) or wouldn’t latch (rear)
     

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