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Trunk Load Floor - Broken Fin / Shelf

Discussion in 'Model X' started by re04586, Jun 8, 2019.

  1. re04586

    re04586 Member

    Joined:
    Jul 10, 2018
    Messages:
    79
    Location:
    Hawaii
    One of those fins in the trunk that support the load floor broke off today. I’m confused how this happened, I rarely have anything other my groceries or a suitcase in the trunk. It just fell off while I was trying to access the lower bin under it.

    When I look at the broken fin, it seems to be made out of some cheap plastic.

    Anyone else have this problem? Has to be covered by warranty, right?

    AD06F446-BF65-4110-BF38-3DC9ABF65043.jpeg 87B05D8E-498F-403B-A31E-6838785CDD1A.jpeg
     
  2. jgrgnt

    jgrgnt Supporting Member

    Joined:
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    Location:
    Orange County, CA
    This happened to me a couple of weeks ago. Also not exactly sure how I did it, but pretty sure it was my fault. The fin itself is relatively strong, but the plastic bracket it attaches to behind the carpet is not. From your photos, it seems that the fin is intact and still holding on to the broke plastic.

    Good news is the replacement part is cheap. It's called a "load floor minion bracket" and costs a whopping $8.80. I didn't want to bother pulling back the carpet and risk introducing new rattles, so I paid the service center half hour of labor to replace it for me. Out the door, it was about $78.
     
    • Informative x 2
  3. re04586

    re04586 Member

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    You are correct, the fin is indeed intact, the plastic bracket inside snapped.

    Good to know it wasn’t an expensive to fix, but did you try it at all to have them cover the cost as part of the warranty? I maintain that I didn’t do anything out of the ordinary that would break this.
     
  4. jgrgnt

    jgrgnt Supporting Member

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    Location:
    Orange County, CA
    I didn't pursue a warranty claim. My advice is to bring the car in, explain what happened, and see what they say. Tesla might cover it in your case.
     
    • Informative x 1
  5. re04586

    re04586 Member

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    Took the car in today and they are replacing it as a warranty item. The service adviser said this is all too common considering the materials and didn't question how it happened which I appreciated.
     
    • Like x 1
  6. ytwytw

    ytwytw Member

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    Oct 2, 2017
    Messages:
    379
    Location:
    Canada
    Lucky you I paid 82$ to SC to fix it as well

    They are broken so easily when loading not so heavy stuff
     
  7. HugoBoss

    HugoBoss Member

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    Aug 4, 2017
    Messages:
    338
    Location:
    Kleinburgh
    They charged you to fix? That sucks. I've had both fixed under warranty. First one I dropped a salt bag on top of it. The weight as I dropped it was too much. Second time not sure how it broke but it did. Service centre fixed it both times under warranty.
     
    • Like x 1

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