Trunk won’t latch

[Jeff Tanner]

Hey there everyone.

First post here. I currently updated my model y to the newest update yesterday and now my trunk closes but won’t latch. I can’t even here the latch motor trying to engage. Everything is lined up perfect and works great. Has anyone had issues similar and is there a fix?

Any response would be greatly appreciated.

 

[Yelobird]

Not a software issue. Create a service appointment in the app.

 

[RedTesY]

Have you tried rebooting the system?

 

[Jeff Tanner]

Yes tried rebooting.

 

[Jeff Tanner]

Can’t even get the car to lock. Already booked a service. Can’t get it in till the 12th

 

[OxBrew]

And double check that a mat or something is not blocking it. We have a Tesla cargo mat, and if it's even 1cm too far back, it prevents closing.

Another cheat I do (probably not wise) is I will help the rear hatch close if it is having to push down against a bunch of puffy jackets on top of our luggage. I push down on the rear spoiler area, just enough to help it shut.

That might help you diagnose it if there's an issue with the closing calibration (maybe it's giving up too soon because it lost some limit setting?)

Just for fun, you might also try to reset the opening calibration. If I remember, you long press the close button while the hatch is all the way open? Does not make sense that this would help, but it can't hurt.

 

[Jeff Tanner]

Yes I’ve tried all of the above. Is there a way to lock the car ? Also I can’t even here the locking mechanism try to engaging e at all

 

[OxBrew]

I imagine it can't lock if the hatch is not locking.

I would actually start a roadside assistance request. They need to help you fix this right now.

You can eventually get someone on the phone that way, and they might be able to help you more immediately.

 

[Jeff Tanner]

I imagine it can't lock if the hatch is not locking.

I would actually start a roadside assistance request. They need to help you fix this right now.

You can eventually get someone on the phone that way, and they might be able to help you more immediately.

Will do thanks

 

[DanDi58]

You can lock the car remotely from the app, but as @OxBrew noted, it won't lock if the latch won't engage.

 

[OxBrew]

Will do thanks

If/when you get it diagnosed/fixed please let us know what the issue/solution was.

Seems to be more than normal issues with door locks on recent sw releases, I'm following along at home. Thanks.