I am trying to be patient, but I am about ready to lose it.
On May 20th, my Delivery Experience Specialist told me after calling him that my X had arrived at their service center over the past weekend. He also said that was the good news. The bad news being that he had no idea when I would be able to pick it up. Was told that the vehicle was going thru extensive QC process, and he didn't want to set expectations as to when the car would be ready, so refused to give any estimate of time. Asked if I could come see it at least, and said no. (I live 75 minutes away from service center on a good day).
After waiting 4 days for an update request last week, I just got a reply saying "My apologies for the delayed response. No further updates just yet. However, I will certainly keep you informed once I have an update."
Now, I have been very patient myself...my biggest problem is everyone asking where the car is. I knew I shouldn't have told a soul I was buying the car, but all it took was telling one person before everyone I know knew about it. The questions I get every day are what drives me crazy, and when they ask how come, I have even less information to give, and that's when I get the customer service speeches.
If there's a problem, I get it, just tell me please! The not knowing anything is killing me. And I read about people with VINs much later than mine (32xx) getting delivered, especially when they confirmed over a month after I did (before Christmas), and when they take ownership only a day or two after delivery to their local store.
I get that its a new car and there have been some bugs and you are working hard to quash them, I am a software developer, I get it. Just some kind of update that I don't have to drag out of someone would be nice.
A weekly email would be awesome, heres its current status, and our current expected pickup ready date. Even if expected ready date changed every week, at least we are kept informed. I think that would be much, much better than the no information routine they currently do.
P90D, Ludicrous, Multi Coat Red, Ultra White Seats, Carbon Fiber, 22" Black Wheels, Sound, Winter, Towing, 6 seat.
On May 20th, my Delivery Experience Specialist told me after calling him that my X had arrived at their service center over the past weekend. He also said that was the good news. The bad news being that he had no idea when I would be able to pick it up. Was told that the vehicle was going thru extensive QC process, and he didn't want to set expectations as to when the car would be ready, so refused to give any estimate of time. Asked if I could come see it at least, and said no. (I live 75 minutes away from service center on a good day).
After waiting 4 days for an update request last week, I just got a reply saying "My apologies for the delayed response. No further updates just yet. However, I will certainly keep you informed once I have an update."
Now, I have been very patient myself...my biggest problem is everyone asking where the car is. I knew I shouldn't have told a soul I was buying the car, but all it took was telling one person before everyone I know knew about it. The questions I get every day are what drives me crazy, and when they ask how come, I have even less information to give, and that's when I get the customer service speeches.
If there's a problem, I get it, just tell me please! The not knowing anything is killing me. And I read about people with VINs much later than mine (32xx) getting delivered, especially when they confirmed over a month after I did (before Christmas), and when they take ownership only a day or two after delivery to their local store.
I get that its a new car and there have been some bugs and you are working hard to quash them, I am a software developer, I get it. Just some kind of update that I don't have to drag out of someone would be nice.
A weekly email would be awesome, heres its current status, and our current expected pickup ready date. Even if expected ready date changed every week, at least we are kept informed. I think that would be much, much better than the no information routine they currently do.
P90D, Ludicrous, Multi Coat Red, Ultra White Seats, Carbon Fiber, 22" Black Wheels, Sound, Winter, Towing, 6 seat.