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Trying hard not to be a pain, but...

Discussion in 'Model X: Ordering, Production, Delivery' started by TripleJ3EB, Jun 7, 2016.

  1. TripleJ3EB

    TripleJ3EB Member

    Feb 2, 2016
    Bolton, CT
    I am trying to be patient, but I am about ready to lose it.

    On May 20th, my Delivery Experience Specialist told me after calling him that my X had arrived at their service center over the past weekend. He also said that was the good news. The bad news being that he had no idea when I would be able to pick it up. Was told that the vehicle was going thru extensive QC process, and he didn't want to set expectations as to when the car would be ready, so refused to give any estimate of time. Asked if I could come see it at least, and said no. (I live 75 minutes away from service center on a good day).

    After waiting 4 days for an update request last week, I just got a reply saying "My apologies for the delayed response. No further updates just yet. However, I will certainly keep you informed once I have an update."

    Now, I have been very patient biggest problem is everyone asking where the car is. I knew I shouldn't have told a soul I was buying the car, but all it took was telling one person before everyone I know knew about it. The questions I get every day are what drives me crazy, and when they ask how come, I have even less information to give, and that's when I get the customer service speeches.

    If there's a problem, I get it, just tell me please! The not knowing anything is killing me. And I read about people with VINs much later than mine (32xx) getting delivered, especially when they confirmed over a month after I did (before Christmas), and when they take ownership only a day or two after delivery to their local store.

    I get that its a new car and there have been some bugs and you are working hard to quash them, I am a software developer, I get it. Just some kind of update that I don't have to drag out of someone would be nice.

    A weekly email would be awesome, heres its current status, and our current expected pickup ready date. Even if expected ready date changed every week, at least we are kept informed. I think that would be much, much better than the no information routine they currently do.

    P90D, Ludicrous, Multi Coat Red, Ultra White Seats, Carbon Fiber, 22" Black Wheels, Sound, Winter, Towing, 6 seat.
  2. Merrill

    Merrill Active Member

    Jan 23, 2013
    Sonoma, California
    I totally get your frustration, I see people that just ordered get vin's and get nothing from my DS other than should be getting qued up for production soon. What is soon, who knows this kind of customer service cannot continue with the model 3 because you will not have fanatics buying this car and they will not put up with this poor communication. Just tell me you do not know or if you know tells us. If you are having quality issues or need a part tell us and stay in communication at least every few days.
  3. JoulesVerne

    JoulesVerne New Member

    Jun 7, 2016
    I have a similar story. Was told on 5/20 that my car was at the service center, but it failed inspection on 5/21 and is waiting parts. My delivery specialist has been saying he will reach out, but in fact has only reached out when I contact him first for updates. Where are you taking delivery?
  4. skarletknite

    skarletknite Member

    Jun 7, 2016
    based on the leaves, dirt, etc i noticed at the very bottom of the windshield when i opened the front trunk, i think my X was sitting outside for quite a while. so it got off the truck and sat somewhere while waiting to be sent to my SC to be detailed. OR, it was sent to the SC and it sat there for quite a while. i counted 20 Xs sitting at my SC, and i took a quick walk around the lot. they appearted to have been sitting a while, based on the dirt/dust on the paint and windows. anyway, my theory is they're understaffed even for the few deliveries they do get. or, they're going slow on purpose. crazy, i know...but it is pretty annoying waiting myself for my april/may delivery (picked up sat) only to see that.
  5. vandacca

    vandacca Active Member

    Oct 13, 2014
    #5 vandacca, Jun 8, 2016
    Last edited: Jun 8, 2016
    Totally understand your frustrations. But what seems obvious to me is that you have an earlier build and they are some issues that need to be resolved. The SC is going to need some time to order parts and fix issues. It's better that they do it now, than having you discover these issues later and having to drive it back to the SC and leave it with them for 2 weeks. Once you get delivery, it's going to be hard to let the vehicle go for weeks on end.

    My recommendation is to hang in there and put it out of your mind. It's best you don't know what issues they are resolving because you want to receive a perfect vehicle, without having worrying about which component(s) needed replacement in your vehicle. The bright side is that there have been many vehicles ahead of you where they practiced on all these issues, so they should be able to get it down quicker and with perfect results.
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