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Trying to get tech support for Home Charging

MorrisonHiker

Well-Known Member
Mar 8, 2015
10,233
9,953
Colorado
Obvious troubleshooting step to eliminate a variable that it sounds like you haven't tried yet:
Plug in the mobile charge cord into a regular outlet and press the button on that handle. That should point you very clearly to whether it is a problem with either the car or the wall connector.
That's even easier than going somewhere else to test or testing with another Tesla. Can't believe I forgot that step! :oops:
 

carfan101

Member
Sep 2, 2021
6
4
ny
Probably something simple. Open up a service ticket on the app. They will check it out remotely, and either fix it, or schedule a mobile service visit under warranty. Probably either needs an update, or the button is bad. The button has to wake the vehicle up if it is asleep. Sometimes I have to keep it pressed a few seconds, and then press it again after it wakes up.

I had tried pressing and holding button with no luck. Worked one time (second time I tried it) and then stopped working permanently. Will try opening a ticket. Thanks for the advice.
 

carfan101

Member
Sep 2, 2021
6
4
ny
1. What car do you have? I've heard some of the new 2021 Model S have a charge port antenna issue that requires a hardware fix for the button to work.
2. If you use a Tesla destination charger elsewhere, does it work?
3. Have you tried another Tesla?

Basically, if the button works for other cars, the problem is your car. If your car works at other destination chargers, then it's your wall connector that is having issues.
2021 S Plaid. I have not tried other chargers yet as it is only a few days old but I will try that as well. Don't have another Tesla to try but if it doesn't work at a Supercharger that will likely prove it is the port and not my charger button. Appreciate the feedback.
 

MorrisonHiker

Well-Known Member
Mar 8, 2015
10,233
9,953
Colorado
2021 S Plaid. I have not tried other chargers yet as it is only a few days old but I will try that as well. Don't have another Tesla to try but if it doesn't work at a Supercharger that will likely prove it is the port and not my charger button. Appreciate the feedback.
Some with the new Plaid antenna issue reported it worked fine at Superchargers but not with wall connectors/destination chargers.

The idea @Rocky_H offered is probably the quickest and easiest way to check. Just try plugging your mobile connector into a regular 5-15 outlet and see if that works.
 
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carfan101

Member
Sep 2, 2021
6
4
ny
Obvious troubleshooting step to eliminate a variable that it sounds like you haven't tried yet:
Plug in the mobile charge cord into a regular outlet and press the button on that handle. That should point you very clearly to whether it is a problem with either the car or the wall connector.
Good call-tried the mobile and it didn't open the door either. After several tries it closed the port door, so it is definitely the car. Appreciate the help!
 

ucmndd

Well-Known Member
Mar 10, 2016
6,987
13,776
California
Good call-tried the mobile and it didn't open the door either. After several tries it closed the port door, so it is definitely the car. Appreciate the help!
The handle button doesn’t close the door, just opens it. It closes itself after a period if you don’t plug anything in.
 
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carfan101

Member
Sep 2, 2021
6
4
ny
Some with the new Plaid antenna issue reported it worked fine at Superchargers but not with wall connectors/destination chargers.

The idea @Rocky_H offered is probably the quickest and easiest way to check. Just try plugging your mobile connector into a regular 5-15 outlet and see if that works.

The handle button doesn’t close the door, just opens it. It closes itself after a period if you don’t plug anything in.
good to know. Tons to learn as a first time Tesla owner.
 
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MorrisonHiker

Well-Known Member
Mar 8, 2015
10,233
9,953
Colorado
good to know. Tons to learn as a first time Tesla owner.
See this post and a few others in the thread which mention the charge port antenna issue: Wiki - 2021 Refresh S - Missing/Incomplete Software Features

Fortunately, we aren't experiencing the issue with our Plaid S.

1630685814907.png
 
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