For the life of me, I cannot get ahold of anyone at Tesla to assist me with our home charger that isn't working. I have sent 4 emails this week to "
[email protected]".
I tried using my Tesla app to setup a service and they replied by saying "Hello-For these types of home charging issues we have a dedicated team who would be able to assist you with troubleshooting and diagnosis and even replacement of the charger if needed. Please reach out to Email:
[email protected] Phone 888-765-2489.
As I said, I have emailed 4x. So I tried calling but got caught in the following answering machine loop.
When I call the number they gave me (888-765-2489), the answering message begins by giving me 2 options to select from. 1st:/For vehicles please press 1, for energy press 2, so I pressed 1. then the next option, for sales press 1, for service and support press 2 (so I pressed 2), for flat tire or roadside assistance press 1, for vehicle service press 2, for home charging press 3. So I pressed 3.
Then it said Thank you for contacting Tesla for Tesla energy press 1, if you'd like to activate an energy product press 2, for all other inquiries press 3 (so I pressed 3) to discuss solar press 1, for employment press 2, if you know your parties extension press 3,
TO RETURN TO THE PREVIOUS MENU, press 7.
This is so frustrating. Does someone have an actual phone number that I can speak to a live person?
Please help,
Thank you,
Garry