"TSportline" Buyer beware! Update: Tire service confirms irregular tire sound. Escalated to Michelin

[LTS_LIFE]

Had a very nice contact with Gina from TSportline today, feel bad she had Damage control duty but she has done a good job deescalating this situation. So this is where we are at, I have a case open with Michelin to have the tires reviewed for replacement assuming its a tread or sidewall issue. If that does not work, thanks to Gina the lines of communication are open again if I need to reach out to TSportline for further assistance. As much as I shared the bad I must also share the good.. Cheers all and thank you

 

[quicksilverXP]

Just mounted the TSTs with Falkens. I can’t really hear any humming noise. Although they are more noisy with bumps, but that that was expected going from the Geminis to 20 inch TSTs. My wife loves the new rims as she does not like black rims.

Also, Tsportline’s customer service has been excellent. One of my rims arrived chipped, and they sent another one immediately. I had to pay to get the new one swapped out, but they quickly refunded the cost to get it swapped out.

Here’s a picture with my Model 3, my wife’s Model Y, and my sister’s Model 3. We took Thanksgiving shots.

 

[quicksilverXP]

 

[Pierre Delecto]

Had a very nice contact with Gina from TSportline today, feel bad she had Damage control duty but she has done a good job deescalating this situation. So this is where we are at, I have a case open with Michelin to have the tires reviewed for replacement assuming its a tread or sidewall issue. If that does not work, thanks to Gina the lines of communication are open again if I need to reach out to TSportline for further assistance. As much as I shared the bad I must also share the good.. Cheers all and thank you

this end up getting resolved?

 

[mark95476]

(ping)

When will TSportline and other rim manufacturers provide a rotational speed vs acoustic noise report when customers complain about their noisy wheels and blame the rims? The brain trust at TMC need to know.

 

[bnaritomi]

Just mounted the TSTs with Falkens. I can’t really hear any humming noise. Although they are more noisy with bumps, but that that was expected going from the Geminis to 20 inch TSTs. My wife loves the new rims as she does not like black rims.

Also, Tsportline’s customer service has been excellent. One of my rims arrived chipped, and they sent another one immediately. I had to pay to get the new one swapped out, but they quickly refunded the cost to get it swapped out.

Here’s a picture with my Model 3, my wife’s Model Y, and my sister’s Model 3. We took Thanksgiving shots.

Hello... can you post a "front to back" side view picture? I'm considering buying a set of TST's for my Y but first, I want to see if they stick out past the fenders.

Thanks!

 

[GTIgus]

I bought a set of TSTs for my Y during their holiday sale. All rims have blemishes from manufacture, bit shipping. I’ve contacted them twice now with no response. Disappointing for sure

 

[Tsportline]

@GTIgus Sorry to hear this. We are here to help! We received you first email earlier today however you did not include you phone number so we were unable to call you. We replied to your email to please send us pics so we can help and resolve. We have yet to receive those pics. Please send images of the concerned wheels to [email protected] Again we are here to help.

 

[jonathanp]

What Michelin tires did you get?

 

[BigKRIT]

Thanks, will not be buying anything from this company again that does not value its customers.

 

[Pianewman]

Of course, caveat emptor at all times, because I'm equally suspicious of positive AND negative reviews I read in any forum.