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TuneIn not recognizing account info

Discussion in 'Model S: User Interface' started by drgallo, May 7, 2016.

  1. drgallo

    drgallo Member

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    2016- Model S: I have a TuneIn Account and have heard that you can use your computer to store "Favorites", like the 2 Tesla Podcasts, in your account and then have these "Favorites" display on the Tesla screen.

    When I attempt to enter my TuneIn username and password in the Settings area of TuneIn on the car, my info is not being recognized and I am taken to another screen that asks (again) for my email and password.

    I understand from reading previous posts here on the forum that this is a problem that has been reported before, but it looks like it was fixed by Tesla (or TuneIn) in the past.

    My SC was clueless about a fix. Any ideas?
     
    • Like x 1
  2. Strathcorob

    Strathcorob Member

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    I have the same problem. Started about a week ago. Hopefully someone has a fix.
     
    • Like x 1
  3. boonedocks

    boonedocks Member

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    Called Tesla Thursday AM with the exact same issue and they turned in a "ticket". No word back yet.
     
  4. zzzzdoc

    zzzzdoc Member

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    Yes, this issue has occurred before, eventually was fixed.

    Sorry to hear it has occurred again.
     
  5. ecrsail

    ecrsail Member

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    I am experiencing this same issue with a Model X.
     
    • Like x 1
  6. GlmnAlyAirCar

    GlmnAlyAirCar Member

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    Same here. I was able to log in successfully once. Then, to update my favorites, I took the advice elsewhere on this forum to log out and log back in again, at which time I was unable to log in. I changed my password and logged in on several other devices (computer, iPhone, iPad), but was still unable to log in with the car.
     
    • Like x 1
  7. Zac C

    Zac C Member

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    Westford, MA USA
    Same problem - can't login to my premium TuneIn acct on my Model X :(
     
  8. zzzzdoc

    zzzzdoc Member

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    Yup. Mine started doing it again yesterday.
     
  9. bobsiopener

    bobsiopener Member

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    I'm having the same issue in my model X. I've called my service center a few times on this issue and they don't seem to have any clue. Basically they have just read me the instructions on how to log in.
     
  10. Jtrader

    Jtrader Member

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    I can't login to TuneIn either. I emailed TuneIn support and they said it was known problem on Tesla's side and that Tesla would have to fix it. I called Tesla support today and they said no one has notified them of any problems but that they would look into it.
     
  11. markn455

    markn455 Member

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    I have made multiple attempts to get this to work over the last couple of months without success. At the end of the day, I am not sure it's necessary anyway.
     
  12. drgallo

    drgallo Member

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    Mark, it really IS necessary (at least for some of us):

    1) There is no in-car "Search" feature for TuneIn such as the one in Slacker. If you want to listen to a favorite Podcast, like the excellent "Ride the Lightning" Tesla podcast, you first need to search for it using your TuneIn on your computer and then save it as a "Favorite" there. When you next use TuneIn in the car, your favorites will then appear. So, if you can't enter your login information for TuneIn in the car, you can never see your favorites. That is a huge issue if you like Podcasts, since the built-in selection listed by the Tesla are VERY limited.

    2) A TuneIn premium subscription gives you access to Audiobooks. Very nice.

    The issue of the car not accepting your login information is NOT a new problem. Many of us have been told that Tesla is aware of the issue and will fix it in an upcoming firmware upgrade.

    This seems to be another issue that is getting a "backseat" to the continuing barrage of upgrades to the almost useless "Summon" feature. I'll summon my own car any day, just give me back my TuneIn
     
    • Informative x 1
  13. drgallo

    drgallo Member

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    I got exactly the same response when I called the very helpful tech support people at TuneIn. They say that it is a Tesla problem and that Tesla can easily fix it. Many of us have also called Tesla and reported the issue. For Tesla to tell you that they haven't been notified of the issue with TuneIn not accepting username/password credentials is nothing more than a bold-faced lie. If they don't want to address it, or can not address it, they could just let us know. Sad.
     
  14. Beryl

    Beryl Member

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    Same problem here and reported to Tesla about 1:00 ET. No solution. I'm sorry I logged out to refresh my favorites.
     
  15. markn455

    markn455 Member

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    Oh, I see. I didn't think about that part. I have not really tried all the features of TuneIn. I completely agree. Especially now that I have a small glimpse of what I could be doing with it. Thanks for the additional insight.

    Mark
     
  16. meloccom

    meloccom Moderator Aus/NZ

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    Speaking of podcasts it would be nice to be able to reverse the order of play. Currently the TuneIn app plays the latest then consecutively earlier podcasts. I would like to go back to the last podcast played then have the app play them consecutively up to the latest available. To do this now I have to press the back button twice between podcasts to go in the right direction. Many podcasts are temporal in nature so it seems odd that they would have chosen the logic they did.
     
  17. F123456

    F123456 Member

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    Any changes? I still can't login with my free/basic tunein account.
     
  18. meloccom

    meloccom Moderator Aus/NZ

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    I think we are waiting on V8.0 for a fix to this as I have heard nothing from Tesla for a while and there is lots of talk of Music player improvements with 8.0.
     
  19. F123456

    F123456 Member

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    Oh...thank you. Will try for patience, then.
     
  20. ldgrmnmc

    ldgrmnmc Member

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    Still waiting, and it still doesn't work for me......when will we get the V8.0?
     

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