I recently took my car in to get all the QA issues from the factory remedied. I added the airbag not 'on' to the list of things to look at. They updated the firmware in the car and now the airbag is on when my wife is in the car. It is off when the seat is empty or I just have a few things in the seat. So I was actually surprised by this. I expected to get the 'thats the way it is supposed to work' excuse that many get. This means the dealership doesn't have to fix it. But I'm glad my wife will have the benefit of an airbag if we are in a serious accident. I know there is this theory that some smaller people might be more hurt in a collision with the airbag... I don't really buy that argument for my wife who is a full sided adult, just happens to be ~100 pounds. If we were in a head on and she hit the dash/windshield without the airbag I don't think I could have dealt with that in my head knowing that the air bag did not go off on purpose. You don't get to choose the accident; the accident chooses you. Thankfully in 40+ years of driving I've avoided any accident, but one day my luck may run out. If my wife is in the car I want her to have the same protection I have. If it is a fender bender, I trust none of the airbags would deploy, but in a major accident I'll be happier to take my chances with airbags. So I'm glad they addressed this and if you have the same issue apparently there is some adjustment that can be made.
This was the one positive thing from my first service experience among many negative things. Tesla won't have to worry about selling millions of cars in the US if they don't fix they horrible customer service model. No one will want to buy their cars when they have such a horrible reputation for terrible customer service. Someone at Tesla needs to turn this around. Just one month into ownership and I dread having to deal with Tesla again. As much as I like the car, I hate the company. I've never felt so conflicted about a car before. We've owned VW, Toyota, Honda, Acura, Mini, BMW, and now Tesla. Tesla is far and away the worst customer service ever. Not even close. They have only given this issue lip service, nothing changes. All talk, no action.