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Turn on

Discussion in 'Tesla Energy' started by ckbook, Aug 8, 2018.

  1. ckbook

    ckbook Member

    Joined:
    May 7, 2018
    Messages:
    27
    Location:
    Orlanod
    New solar meter installed today from Duke. Do I need to wait for all clear email or can I turn it on?
     
  2. 3laine

    3laine Member

    Joined:
    Apr 24, 2018
    Messages:
    60
    Location:
    Florida
    Did the guy who put the meter in leave a note or anything?

    My TECO guy left a note saying that we could turn it on, but then my wife came out and he turned it on himself, at which point the system began making power.

    That being said, the Tesla app didn't keep historical data until Tesla officially "activated" the system, which took a few weeks because they don't check their email and didn't see the TECO email the next day. I ended up having to call TECO myself and have them forward me the email they sent Tesla and I then sent it to Tesla and it was turned on that same day (a month after the system was turned on by TECO).
     
  3. ckbook

    ckbook Member

    Joined:
    May 7, 2018
    Messages:
    27
    Location:
    Orlanod
    Thanks. I received the official turn email this morning.
    Trying to get in touch with Tesla customer care is beyond ridiculous. 4th time trying to today, have given up every time after waiting on hold for more than 30 minutes each time.
     
  4. 3laine

    3laine Member

    Joined:
    Apr 24, 2018
    Messages:
    60
    Location:
    Florida
    Yeah, calling isn't very effective.

    Try emailing this guy... he got it turned on within a couple hours of me sending the official TECO email:

    Ken Kislowski | Customer Care Specialist
    6611 Las Vegas Blvd S. Ste 200 | Las Vegas, NV 89119
    p 888.765.2489 | e [email protected]
     
  5. ckbook

    ckbook Member

    Joined:
    May 7, 2018
    Messages:
    27
    Location:
    Orlanod
    Thanks-do you happen to have his email address. Email listed looks to be general email box for customer care.
     
  6. 3laine

    3laine Member

    Joined:
    Apr 24, 2018
    Messages:
    60
    Location:
    Florida
    Yeah, I noticed that after I posted it. Unfortunately, that's all I have.
     

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