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Two separate accounts access solar info?

Discussion in 'Tesla Energy' started by Maaz, Mar 16, 2019.

  1. Maaz

    Maaz Member

    Joined:
    Oct 6, 2014
    Messages:
    545
    Location:
    Torrance
    hey everyone, we just got our solar and powerwall installed in our home a couple of days ago. We are a household of 6 Tesla’s. Me and my father have two separate Tesla accounts. The solar information obviously only shows on his account since that’s the account we ordered through. However before purchasing we were told I would also be able to access the solar information within the app through my account. I called yesterday and a customer service employee named Sherry said this was impossible. Anyone else have the ability to do this ?
     
  2. zanary

    zanary Member

    Joined:
    Jan 25, 2017
    Messages:
    646
    Location:
    San Francisco, CA
    It can be done. My house has Solar with Powerwall purchased under my account, and we mailed Powerwall support and told them that we wanted my Wife's My Tesla account to also see it and that I authrozed it. I also cc'ed her email and within a week we both see our Solar + Powerwall. This was back in 2017 Sept, but not too sure if things changed.

    We did this same for my Model S and her Model X, so that we both see two Tesla and the House with Solar + Powerwall.
     
  3. Maaz

    Maaz Member

    Joined:
    Oct 6, 2014
    Messages:
    545
    Location:
    Torrance
    Hmm thank you for the response. I will call again on Monday. If not email them as well.
     
  4. MorrisonHiker

    MorrisonHiker S 100D 2019.20.4.2

    Joined:
    Mar 8, 2015
    Messages:
    6,581
    Location:
    Colorado
    We have our Powerwalls showing on two different accounts. I noticed that one account also has a My Home solar 'product' that just shows the solar production. It is similar to the view you get when looking at the Powerwall Energy Usage screen and just selecting the solar...but it isn't exactly the same. Since it is of limited value, I haven't bothered asking to have the My Home solar product added to the other account.
     
    • Like x 1
  5. Maaz

    Maaz Member

    Joined:
    Oct 6, 2014
    Messages:
    545
    Location:
    Torrance
    Thank you everyone for the responses. Tesla added our other account to access solar!
     

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