I'm seeing a lot of posts about how rubbish the Tesla buying experience has been, and maybe I'm just lucky, but I've been really impressed!
- Simple online ordering process. No baffling lists of options to have to decipher and choose.
- No having to deal with fake, insincere 20 year old showroom sales people in skinny suits with so much hair product in their hair that you worry they might combust at any moment.
- No haggling back and forth over price, "throw in a set of mats and we have a deal" type rubbish, with endless emails and phone calls.
- No hard sell on extras, GAP insurance, paint protection, all that rubbish.
- Website gives a clear delivery estimate when you place order.
- At worst the car I get will be the spec I ordered, but there's every possibility if rumours are to be believed that I'll get more range and up to date components than the one I ordered, for no extra charge.
- They beat their own estimate by a month for me, which is unheard of! If you buy a car from a traditional dealer the actual date you'll collect is months after they estimate normally.
- Regular updates by text and email, telling you when you need to complete the next step.
- Bank transfer payment made me a bit nervous, but it worked - confirmed on the website and by email right away. Good to know now that's all taken care of and I don't need to worry about money on collection day.
- Arranged me a complimentary chauffeur driver to pick me up from my house on collection day, without me asking for this or making any sort of fuss about getting there under my own steam.
- By the sounds of things, collection day will be dead simple without loads of paperwork to complete.
Perhaps I'm jinxing myself by saying all this when I still have a week to go until I actually collect, but my Tesla buying experience has been by far the best car buying experience I've ever had in my life.
I agree with you on the overall experience.
Went for a test drive, the chap asked me whether I knew how to drive a Tesla - showed me how to put it in gear. Told me to be back in about 30 minutes. No needing to sit and wait for a chap from sales and sign insurance documents and small talk about colour etc. After came back, he came and asked if I had any questions, I did and got answers. None of the other small talk, no if you buy today we'll take couple of hundred off the price.
The price is the price and we know it. To me this feels more transparent than normal dealership model. Yes it's expensive and yes it's overpriced but we still buy these cars. It seems to work for Tesla. If one feels they are too overpriced then they will probably look elsewhere. Previously, when haggling, I always felt a bit disappointed as even though they might have given me some discount, or mats or shiny keyring, I never felt I really knew the "price" of the car.
So ordered online. Few quick forms. Awaiting for delivery and rough idea when this is to be. Would have been nice to be able to pick this up at the local service centre, especially as it is very near but happy to pick up from delivery location.
Prior ordering, I did test drive the Ioniq 5. When discussing delivery times, the sales chap could not give me much of an idea when it would be.
Last year bought a car from Vauxhall, and actually did most of the ordering process online which was already much easier than with any of my previous cars. But still, the car was then delivered to the main dealer where the usual myriad of forms had to be signed, printed and emailed back. More forms at the dealership and the usual spiel about gap insurance, service plans etc. It seemed like hours and I just wanted to sign the final papers and be gone without any of that. Also, that car was a pre-reg model, and on their website it said it would be available in 2 weeks, but with transport and dealers having to be involved, it took best part of 5 weeks from ordering. Mind you, I wasn't in a hurry.
I would definitely hope that going forward this model prevails overall. Especially the test driving was so easy and painless, why can't all dealerships do that.
What comes to last minute changes to delivery locations, that's a bit different and if people have been given a delivery location and a date and there are changes to those, then Tesla should provide transport options.