UK customer service gone insane?

[ebraith]

Long time lurker first time poster.

Took delivery of my M3 a few weeks ago, all the paperwork was filled out on the day.
Today I got an email saying that there was a 'system error' and that I needed to return some paperwork ASAP.

But that's not all. In the email the Tesla rep actually threatens to 'recover' my car if I don't fill the paperwork in. WTF?

I've already paid my car in full - no finance and have a V5C in my name.

Have they literally gone insane? Has anything like this happened to anyone else? What is the best way to complain about this?

 

[Dangerous Fish]

What paperwork exactly? I filled out no paperwork.

 

[Asterix187]

Are you sure it’s actually Tesla?

 

[Yev000]

return some paperwork

Bit vague....

The only "paperwork" I had to do for my cash purchase was to sign over my trade in. That is it....

They didn't even ask to see my license or proof of insurance.

 

[Yev000]

Are you sure it’s actually Tesla?

Sure smells like phishing....

 

[Terry_B58]

Are you sure it’s actually Tesla?

This ^^^^

Are you sure it is not a scammer?

 

[Roy W.]

Mine was a cash purchase. No trade in. I completed no “paperwork”, in fact I never even saw a piece of paper related to my purchase.

What exactly is this mystical paperwork?

 

[ebraith]

Its a 'Sale Declaration and Certificate of Examination'

The email is from a tesla.com address with a valid digital signature. The VIN on the paperwork is correct.

 

[TM3PTN]

Its a 'Sale Declaration and Certificate of Examination'

The email is from a tesla.com address with a valid digital signature. The VIN on the paperwork is correct.

Sounds really dodgy. I'd contact your SC and ask them about it. If they don't know what it is then i'm sure you can safely ignore.

If they do then they owe you an explanation of why they aren't calling you in person out of courtesy

 

[Roy W.]

Its a 'Sale Declaration and Certificate of Examination'

The email is from a tesla.com address with a valid digital signature. The VIN on the paperwork is correct.

Very strange. Not sure if I had that electronically or not. Still no excuse for them to be so uptight about it!

 

[ebraith]

Threatening me with my car being taken away is a way to get exactly 0% of what you want.

 

[TM3PTN]

Threatening me with my car being taken away is a way to get exactly 0% of what you want.

As incompetent as Tesla staff can be at times in terms of the customer service, I don't think this is their doing. I will be extremely disappointed if it is.

Hope it all works out

 

[phillcom3]

Contact tesla directly ask them if they issued anything they should clarify.

 

[anon37485]

I wouldn’t worry. What’s the worse they can do, remotely drive your car away?

 

[NorfolkMustard]

I'm guessing they lost the image of your signature on the tablet.

 

[Rooster6655]

As incompetent as Tesla staff can be at times in terms of the customer service, I don't think this is their doing. I will be extremely disappointed if it is.

Hope it all works out

Depends if it was Heathrow or not :/

 

[tsh2]

I don't see how they can legally require you to agree to things which should have happened in the past purely for their own protection.

 

[NewbieT]

Offer & acceptance. IMO the car is now yours (paid for, title, possession) and if Tesla removed your car that would be theft.

It may be a crafty way to retrospectively get you to agree to terms that probably very few of us read on their iPad on the day you collected (‘the last shot fired’). Did anyone read it / get a copy?

 

[davidmc]

This is what I believe is correct: (Please correct me if im wrong!)

If the V5C is in your name and you paid in full then its legally yours (They have to have a really good reason to take it off you). Hence why Lease companies have it in there name.

If bought with a loan (I note you mention No finance!) its still yours as the bank lent you the money. And if you dont pay, thats what the banks want back (They dont care about the car, just the money owed and they have to get a CCJ and then enforce the debt collection. This then allows them to "forcefully" retrieve goods (any type you own) to pay the debt off).

You made an order, they invoiced you, you paid in full, goods (car) given in agreed new/good condition = Contract complete

So them threatening you "threatens to 'recover' my car if I don't fill the paperwork in." is way OTFT (Over The F*****g Top).

Twitter Elon! with a copy of letter - spam him!

 

[jimmymc]

Without seeing the actual, full text of the message, it’s difficult to judge anything about it.. context is everything!