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UK Model 3 gone tits

CMc1

supercharge.info editor
Supporting Member
Aug 2, 2019
1,576
1,450
North, UK
Extended steering wheel using left scroll wheel and it continued to extend to max, with no input. Had to use driver profile switch to make it retract in. Scroll wheel became unresponsive.

Followed by these error messages appearing when selecting drive.
C0A2ADBF-A0F3-4099-8B6B-147CD8E11EA5.jpeg


Tesla support rebooted car remotely as I was unable to with a faulty scroll wheel. Didn’t fix.

They pushed V10 through again, but that failed to complete installation (according to their end). Appeared successful on the car. Faults still appeared also.

Support sent tow truck to recover to nearest support centre 100mi away. And 4 hours later enterprise delivered Mercedes C200 to use as loaner. Pissed as I now have to fill with petrol at own cost...
 

jimbo_hippo

Member
Sep 15, 2019
316
345
Manchester UK
Don’t know what to say as there’s no appropriate emoticon and unlike = disagree on here!

perhaps just a very British ‘bugger’ will suffice? Or some platonic man-hugs?

hope you get sorted pal.
 
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CMc1

supercharge.info editor
Supporting Member
Aug 2, 2019
1,576
1,450
North, UK
Bugger

how did you contact Tesla, SOS button?

Yeah, well indirectly... I pressed that button when I first collected the car like child. The phone number is their emergency and non-emergency service help line. So I saved the number on my phone.

That’s the number I used to report.
 

GeorgeSymonds

Active Member
Mar 16, 2018
1,356
984
UK
Tesla have been known to reimburse fuel costs, if its a few quid I'd not bother personally and it looks like they've fixed yours - someone didn't push a plug home fully (slightly worrying but there's probably lots on all cars we'd probably better off not knowing!)
 
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CMc1

supercharge.info editor
Supporting Member
Aug 2, 2019
1,576
1,450
North, UK
Tesla have been known to reimburse fuel costs, if its a few quid I'd not bother personally and it looks like they've fixed yours - someone didn't push a plug home fully (slightly worrying but there's probably lots on all cars we'd probably better off not knowing!)
Agreed. Human factors right there.

Anyone have a phone number for Leeds SC to organise collection? They’ve sent SMS to say it’s ready, but not responding to my replies.
 
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GeorgeSymonds

Active Member
Mar 16, 2018
1,356
984
UK
Agreed. Human factors right there.

Anyone have a phone number for Leeds SC to organise collection? They’ve sent SMS to say it’s ready, but not responding to my replies.

There is no number...

You could try booking an appointment and just tell them in the details bit that you've tried to contact them, they'll respond and cancel the booking, its a bit rubbish but it what I've had to do before now over something else.
 
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CMc1

supercharge.info editor
Supporting Member
Aug 2, 2019
1,576
1,450
North, UK
There is no number...

You could try booking an appointment and just tell them in the details bit that you've tried to contact them, they'll respond and cancel the booking, its a bit rubbish but it what I've had to do before now over something else.
This is where Tesla fails. Thanks for the info.

I ended ringing the service line again usually for roadside assistance) and they could see my SMS trail. They then put me through to UK service (why the call never went there in first place beyond me), who said they’ll email the SC group mailbox to get them to contact me.

Very long winded
 

CMc1

supercharge.info editor
Supporting Member
Aug 2, 2019
1,576
1,450
North, UK
Just turn up ? They’ve told you it is ready so I’m not sure why there needs to be a fixed appointment.

I’m 100 + miles away and can’t get there within the opening times due to work commitments. They took it away, I’d like them to drop it back off.
 
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kuruma

Member
Aug 29, 2019
306
134
Northeast
anyone else notice that service centre hourly rate on that image above? Is that a standard rate for mechanics. Hate to think what it will cost to get work done when we get beyond the first 4 years...
 

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