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UK Model 3 gone tits

Discussion in 'The UK and Ireland' started by CMc1, Oct 7, 2019.

  1. CMc1

    CMc1 Supporting Member

    Joined:
    Aug 2, 2019
    Messages:
    907
    Location:
    North, UK
    Extended steering wheel using left scroll wheel and it continued to extend to max, with no input. Had to use driver profile switch to make it retract in. Scroll wheel became unresponsive.

    Followed by these error messages appearing when selecting drive.
    C0A2ADBF-A0F3-4099-8B6B-147CD8E11EA5.jpeg

    Tesla support rebooted car remotely as I was unable to with a faulty scroll wheel. Didn’t fix.

    They pushed V10 through again, but that failed to complete installation (according to their end). Appeared successful on the car. Faults still appeared also.

    Support sent tow truck to recover to nearest support centre 100mi away. And 4 hours later enterprise delivered Mercedes C200 to use as loaner. Pissed as I now have to fill with petrol at own cost...
     
  2. jimbo_hippo

    jimbo_hippo Member

    Joined:
    Sep 15, 2019
    Messages:
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    Location:
    Manchester UK
    Don’t know what to say as there’s no appropriate emoticon and unlike = disagree on here!

    perhaps just a very British ‘bugger’ will suffice? Or some platonic man-hugs?

    hope you get sorted pal.
     
    • Love x 1
  3. NorfolkMustard

    NorfolkMustard Active Member

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    Bugger

    how did you contact Tesla, SOS button?
     
  4. CMc1

    CMc1 Supporting Member

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    Location:
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    Yeah, well indirectly... I pressed that button when I first collected the car like child. The phone number is their emergency and non-emergency service help line. So I saved the number on my phone.

    That’s the number I used to report.
     
  5. Artiste

    Artiste Member

    Joined:
    Jun 17, 2019
    Messages:
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    Location:
    St Helens
    Apart from the inconvenience of having a broken car it’s a bit poor that they can only offer an ICE car while they do the repairs.
     
    • Like x 1
  6. CMc1

    CMc1 Supporting Member

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    Location:
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    Update

    B554F43B-6067-4414-BAEA-AEE9B65D4CF7.png
     
  7. GeorgeSymonds

    GeorgeSymonds Member

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    Location:
    UK
    Tesla have been known to reimburse fuel costs, if its a few quid I'd not bother personally and it looks like they've fixed yours - someone didn't push a plug home fully (slightly worrying but there's probably lots on all cars we'd probably better off not knowing!)
     
    • Like x 1
  8. CMc1

    CMc1 Supporting Member

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    Agreed. Human factors right there.

    Anyone have a phone number for Leeds SC to organise collection? They’ve sent SMS to say it’s ready, but not responding to my replies.
     
    • Disagree x 1
  9. GeorgeSymonds

    GeorgeSymonds Member

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    Location:
    UK
    There is no number...

    You could try booking an appointment and just tell them in the details bit that you've tried to contact them, they'll respond and cancel the booking, its a bit rubbish but it what I've had to do before now over something else.
     
    • Like x 1
  10. JCremonini

    JCremonini Member

    Joined:
    Sep 11, 2019
    Messages:
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    Location:
    Bucks
    Just turn up ? They’ve told you it is ready so I’m not sure why there needs to be a fixed appointment.
     
    • Like x 1
  11. CMc1

    CMc1 Supporting Member

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    Location:
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    This is where Tesla fails. Thanks for the info.

    I ended ringing the service line again usually for roadside assistance) and they could see my SMS trail. They then put me through to UK service (why the call never went there in first place beyond me), who said they’ll email the SC group mailbox to get them to contact me.

    Very long winded
     
  12. Rooster6655

    Rooster6655 Active Member

    Joined:
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    Location:
    UK
    Yep I'd just turn up and wait
     
  13. CMc1

    CMc1 Supporting Member

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    Location:
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    I’m 100 + miles away and can’t get there within the opening times due to work commitments. They took it away, I’d like them to drop it back off.
     
    • Like x 1
  14. kuruma

    kuruma Member

    Joined:
    Aug 29, 2019
    Messages:
    223
    Location:
    Northeast
    anyone else notice that service centre hourly rate on that image above? Is that a standard rate for mechanics. Hate to think what it will cost to get work done when we get beyond the first 4 years...
     

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