Now that the Model 3 in the UK has passed its first anniversary, I thought a poll on peoples experiences of needing follow up service or ranger visits to resolve issues would be interesting. I'm not sure we have had one of these as a poll.
It doesn't matter what Tesla you have and if you have owned/own more than one, please respond about your most pertinent experiences.
By issue, I mean more a reliability and quality issue rather than one of your own doing. However, if the issue is a result of an self inflicted event (such as an accident, puncture etc) but then resulted in multiple visits to resolve, please count those too.
By visit, I mean a Tesla service centre or ranger visit, a visit to another specialist (such as paint correction), a callout by a breakdown service or for diagnostics. If the latter two (in italics) and they needed a follow up visit, all visits count. Likewise, if issue was not resolved on first visit and required follow up visit/callouts, all count.
For some, a visit to a service centre can be a major inconvenience so what for some is a minor issue, for others it becomes a significant issue. Its how you felt about the visit/callout.
Please do not include visits as a result of scheduled maintenance or updates, unless it resulted in multiple visits to resolve.
You can update your answers at a later date as experiences change.
UK only responses please.
It doesn't matter what Tesla you have and if you have owned/own more than one, please respond about your most pertinent experiences.
By issue, I mean more a reliability and quality issue rather than one of your own doing. However, if the issue is a result of an self inflicted event (such as an accident, puncture etc) but then resulted in multiple visits to resolve, please count those too.
By visit, I mean a Tesla service centre or ranger visit, a visit to another specialist (such as paint correction), a callout by a breakdown service or for diagnostics. If the latter two (in italics) and they needed a follow up visit, all visits count. Likewise, if issue was not resolved on first visit and required follow up visit/callouts, all count.
I left it up to an individual to use their own experience as to what they feel was minor or significant. However, imho anything needing a part, extended/overnight stay or not resolved on first visit would be significant. If it should but wasn't sorted quickly during pickup, or you would have been happy to live with the problem or sort it yourself had you not had reasonable access to getting it fixed, it would probably be minor.
For some, a visit to a service centre can be a major inconvenience so what for some is a minor issue, for others it becomes a significant issue. Its how you felt about the visit/callout.
Please do not include visits as a result of scheduled maintenance or updates, unless it resulted in multiple visits to resolve.
You can update your answers at a later date as experiences change.
UK only responses please.
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