I can’t really vote as it’s still work in progress and one week short of 4 months since delivery with faulty seats and they still haven’t been fixed.
25/09 Appointment made for the end of October
Appointment cancelled in favour of remote diagnostics, after several weeks of inaction
Parts ordered which took well over a month to arrive and then 2 - 3 weeks to wait for another appointment. During the period before the parts eventually turned up, I emailed them asking for an update and after about 10 days without a reply eventually arrived saying they are in stock.
11/12 Visit to SC - car still not fixed and I also asked about wind noise on the passenger side - no feed back, not fixed and refused a courtesy car. More parts have been ordered. At least they said I could have a courtesy car next time. No details could be provided about the parts or the wind noise investigation or a parts ETA.
08/01 Emailed SC for an update on parts ETA and what I need to do for the wind noise. No reply so far.
I’m not impressed with the length of time it’s taking to get fixed and to get hold of parts, but even more so that they won’t tell me what’s been going on and haven’t replied to my email and tell me approximately when the parts will arrive, what parts have been ordered and what was the result of the wind noise investigations.
25/09 Appointment made for the end of October
Appointment cancelled in favour of remote diagnostics, after several weeks of inaction
Parts ordered which took well over a month to arrive and then 2 - 3 weeks to wait for another appointment. During the period before the parts eventually turned up, I emailed them asking for an update and after about 10 days without a reply eventually arrived saying they are in stock.
11/12 Visit to SC - car still not fixed and I also asked about wind noise on the passenger side - no feed back, not fixed and refused a courtesy car. More parts have been ordered. At least they said I could have a courtesy car next time. No details could be provided about the parts or the wind noise investigation or a parts ETA.
08/01 Emailed SC for an update on parts ETA and what I need to do for the wind noise. No reply so far.
I’m not impressed with the length of time it’s taking to get fixed and to get hold of parts, but even more so that they won’t tell me what’s been going on and haven’t replied to my email and tell me approximately when the parts will arrive, what parts have been ordered and what was the result of the wind noise investigations.
