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[UK] Premium Connectivity Progress - pre mid July 2019 orders
- Thread starter Martinb999
- Start date
I don't believe the SR+ was ever advertised as having premium connectivity included for more than a trial period.
Thunderbird1
Thunderbird1
I understand we all complained and emailed but why did they do this ? Public pressure ? Standardising with other countries? Lawsuits ? Or was it because the new model 3 has just been released and it coincides with that ?The Canadians were told this according to Tesla confirms it gave free Premium Connectivity to some owners, here's who we think should get it - Drive Tesla Canada
Interesting to know why really and why now ?
So I've just come back from an SC after a few issues and raised the premium connectivity removal from my car (purchased 22nd May 2019) and was told that it has been like this since 2018 
They even sent me a screenshot from somewhere.
I've raised two "complaints" to Tesla, both of which have never been answered. Any idea how to get this sorted?
They even sent me a screenshot from somewhere.I've raised two "complaints" to Tesla, both of which have never been answered. Any idea how to get this sorted?
Attachments
Thunderbird1
Thunderbird1
Depends which model of car and its specSo I've just come back from an SC after a few issues and raised the premium connectivity removal from my car (purchased 22nd May 2019) and was told that it has been like this since 2018
I've raised two "complaints" to Tesla, both of which have never been answered. Any idea how to get this sorted?
Model X. There is nothing on my invoice that says 1 year premium connectivity only that "premium upgrades package" is included.
(edit)
I've fired off an email to [email protected] to see what they say. Previous attempts have always been via the Tesla website with no response.
(update)
I've got a generic "we've received your email and will respond within 10 working days" - better than nothing!
(edit)
I've fired off an email to [email protected] to see what they say. Previous attempts have always been via the Tesla website with no response.
(update)
I've got a generic "we've received your email and will respond within 10 working days" - better than nothing!
Attachments
Thunderbird1
Thunderbird1
So I've just come back from an SC after a few issues and raised the premium connectivity removal from my car (purchased 22nd May 2019) and was told that it has been like this since 2018
I've raised two "complaints" to Tesla, both of which have never been answered. Any idea how to get this sorted?
That screenshot of material is taken from their help site and was not published until early 2020 so you should have your connectivity reinstated. It is not true to say that it has been like this since 2018 (and I can send you proof it you need it)........... you need to push them if you bought the car with the premium package, I did and it's back on etc now.
Ok...but there is still no mention of 1 year premium connectivity on my invoice/order.
MrBadger
Badger out
What did it say at point of order for satellite view, traffic visualisation, internet streaming and browsing, ie in the configurator?
I don't have these details as it was an inventory car, only the invoice. The spec attached is not my car but was from a list of cars that were given as an option - these were the details that I only ever saw and they are mirrored on my invoice.
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MrBadger
Badger out
Nothing on there that I can see says that those features were included, unlike the Model 3 where they were shown at point of order as features and only later was the mention of subscription made. As mentioned earlier, the Premium Upgrades Package is not the audio/media/navigation package. Certainly as far as my argument was concerned, the issue was that at point of order, these items were listed as features of the Model 3 LR and Performance (not the SR) that were subsequently disabled. It doesn't seem to me to be the same concern. I'm not saying that you don't have a valid point, but its likely to be a different argument.
TBH it's not a big deal and as others have mentioned that Spotify was a little patchy and I rarely used the satellite view. The only thing that I'm not sure about is the real-time traffic and if premium connectivity will re-route based on bad traffic. It's only £10/month...as is my Netflix, Apple Music, Apple storage, Dropbox, MS Office, premium bank service, parking permit, green bin charge....
Even without Premium Connectivity the nav will reroute based on congestion. The traffic data is still used by the nav, it’s just not displayed on the map.TBH it's not a big deal and as others have mentioned that Spotify was a little patchy and I rarely used the satellite view. The only thing that I'm not sure about is the real-time traffic and if premium connectivity will re-route based on bad traffic. It's only £10/month...as is my Netflix, Apple Music, Apple storage, Dropbox, MS Office, premium bank service, parking permit, green bin charge....
Model X configurator in March 2019:
Design Your Model X
Middle column = (1 year included). Sorry! You can always send an email but I doubt it’s worth any more effort than that.
Design Your Model X
Middle column = (1 year included). Sorry! You can always send an email but I doubt it’s worth any more effort than that.
MrBadger
Badger out
If waybackmachine is being a pita, here is the relevant clause. However being a inventory car, you may have ordered a different route.
Good to know!
In that case I won't hold my hopes up. At least they haven't taken away my free supercharging
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