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I don't believe the SR+ was ever advertised as having premium connectivity included for more than a trial period.Has anyone with an SR+ got this or is it for LR & Performance only ?
I understand we all complained and emailed but why did they do this ? Public pressure ? Standardising with other countries? Lawsuits ? Or was it because the new model 3 has just been released and it coincides with that ?The Canadians were told this according to Tesla confirms it gave free Premium Connectivity to some owners, here's who we think should get it - Drive Tesla Canada
Depends which model of car and its specSo I've just come back from an SC after a few issues and raised the premium connectivity removal from my car (purchased 22nd May 2019) and was told that it has been like this since 2018 They even sent me a screenshot from somewhere.
I've raised two "complaints" to Tesla, both of which have never been answered. Any idea how to get this sorted?
Premium upgrade package does not include premium connectivity.Model X. There is nothing on my invoice that says 1 year premium connectivity only that "premium upgrades package" is included.
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I've fired off an email to [email protected] to see what they say. Previous attempts have always been via the Tesla website with no response.
(update)
I've got a generic "we've received your email and will respond within 10 working days" - better than nothing!
So I've just come back from an SC after a few issues and raised the premium connectivity removal from my car (purchased 22nd May 2019) and was told that it has been like this since 2018 They even sent me a screenshot from somewhere.
I've raised two "complaints" to Tesla, both of which have never been answered. Any idea how to get this sorted?
Ok...but there is still no mention of 1 year premium connectivity on my invoice/order.Premium upgrade package does not include premium connectivity.
I don't have these details as it was an inventory car, only the invoice. The spec attached is not my car but was from a list of cars that were given as an option - these were the details that I only ever saw and they are mirrored on my invoice.What did it say at point of order for satellite view, traffic visualisation, internet streaming and browsing, ie in the configurator?
Even without Premium Connectivity the nav will reroute based on congestion. The traffic data is still used by the nav, it’s just not displayed on the map.TBH it's not a big deal and as others have mentioned that Spotify was a little patchy and I rarely used the satellite view. The only thing that I'm not sure about is the real-time traffic and if premium connectivity will re-route based on bad traffic. It's only £10/month...as is my Netflix, Apple Music, Apple storage, Dropbox, MS Office, premium bank service, parking permit, green bin charge....
Good to know!Even without Premium Connectivity the nav will reroute based on congestion. The traffic data is still used by the nav, it’s just not displayed on the map.
In that case I won't hold my hopes up. At least they haven't taken away my free superchargingIf waybackmachine is being a pita, here is the relevant clause. However being a inventory car, you may have ordered a different route.
View attachment 600817