I've not seen this comprehensive list before and thought it may be useful to some to share.
This post is a Wiki - please take care if editing.
Info accurate as of 15 Sep 2020
Moderator comment - additional set follows -
Info accurate as of 21 Sep 2020
Tesla Service Location Local Phone Number Email Address
Aberdeen 01224 928 021 [email protected]
Belfast 01245 969 034 [email protected]
Birmingham 01213 680 645 [email protected]
Bristol 01173 136 332 [email protected]
Dublin 00353 19038770 [email protected]
Edinburgh 01314 607 796 [email protected]
Leeds 01133 607 811 [email protected]
London Brooklands 01932 963 013 [email protected]
London Chelmsford 01245 969 034 [email protected]
London Dartford 01322 643 211 [email protected]
London Gatwick [email protected]
London Park Royal 02037 448 177 [email protected]
London Heathrow 01895 714 009 [email protected]
Manchester 01612 505 100 [email protected]
Milton Keynes 01908 592 502 [email protected]
Newcastle 01912 495 875 [email protected]
Nottingham 01157 940 615
Winchester 01962 395 312 [email protected]
Thank you for contacting [email protected]
PLEASE NOTE THAT THIS INBOX IS NO LONGER OPERATIONAL
PLEASE SEE BELOW FOR LOCAL SERVICE CENTER CONTACT INFORMATION
For questions about referral awards:
[email protected]
For queries relating to sales or new car deliveries:
[email protected]
[email protected]
Tesla Account issues:
[email protected]
Tesla Finance:
Finance Service Team: [email protected] 01628 244000 (M-F 0900-1600) (including cherished/private number plate transfers for those on PCP/PCH and need V5C references).
[email protected]
Helpful Links:
Useful Tesla Focused Acronyms:
AB: Acceleration Boost
AEB : Automatic Emergency Braking
AP : Autopilot
AP1 : Autopilot Version 1 (on Model S using MobileEye cameras)
AP2 : Autopilot Version 2 (Tesla developed Autopilot)
AP2.5 : Autopilot Version 2.5 (AP2 with enhancements)
AP3 : Autopilot Version 3 (Tesla AP running on HW3/FSD Computer)
AWD+: AWD model 3 with Acceleration Boost option (uncommon)
BEV : Birds Eye View - the result of the fusion of the Autopilot sensors to give a unified 3D view of the vehicles surroundings
CCS : Combined Charging System. AC and DC (CCS2) plug/socket - fitted to Model 3 and Y
D : Dual Motor
DBM : Deep Blue Metallic (Dark blue paint)
EAP : Enhanced Autopilot
EAP : Early Access Program - pre release test program
eMMC : Embedded multi-media card (in particular, as used on the Model S main infotaiment computer for storage).
FSD : 'Full Self Driving' option or HW3 computer
GoM: Guess-O-Meter - the in car range display can be somewhat inconsistent
HPC : High Powered Connector (older style of HPWC)
HPWC : High Powered Wall Connector
HW3 : Hardware 3, the Full Self Drive computer
LR : Long Range battery option
MCU : Media-Control-Unit - the computer that the user interacts with via screen etc
MIC : Made In China
MR : Mid Range battery option
M3 : Model 3
MS : Model S
MX : Model X
MY : Model Y
MSM : Midnight Silver Metallic (Dark silver paint)
MPH : Miles Per Hour - Vehicle speed or speed of charge - rough indication of number of miles range being added per hour
NoA: Navigate on Autopilot
PB : Phantom Brake event - the car suddenly slowing for no obvious or valid reason
P : Performance
P- : Stealth/Base Performance models (P power without bigger wheels, etc.)
P-AWD : Performance AWD. Sometimes just P.
PUP : Performance Upgrade Package - eg 20" wheels, spoiler etc option on top of base Performance Model
SA : Sales Advisor (is there one that's not inside?)
SAS : Smart Air Suspension
SuC : Supercharger. Tesla DC fast charger
SC : Service Center.
SoC : Battery State of Charge %
SR : Standard Range battery option
TACC : Traffic Aware Cruise Control (Adaptive cruise control)
TM3 : Tesla Model 3 (to distinguish from BMW)
TWC : Tesla Wall Connector
UMC : Universal Mobile Connector (AC charging cable and brick)
General Acronyms/Terms:
HVAC: Heating, ventilation and air conditioning
LKA : Lane Keep Assist - automatically steers a vehicle keeping it in lane
SAE : Society of Automotive Engineers
L2 : (SAE) Level 2 - driver assistance of 2 or more functions eg LKA and cruise control - ie Autopilot and FSD
L3 : (SAE) Level 3 - limited autonomous/self driving - qualified driver needs to be available to quickly take over
L4 : (SAE) Level 4 - autonomous driving in limited situations (operational domain) - eg weather, geofence, road type/conditions etc - no qualified driver needed
L5 : (SAE) Level 5 - autonomous driving in all (reasonable) situations - no qualified driver needed
(Note: in USA, Level1/2/3 also used to describe charging speeds, where L1 is normal domestic mains socket, L2 AC charging with a dedicated chargepoint, L3 is DC such as CHAdeMO or Supercharger - these terms not commonly used in the UK, but seen on TMC forum from USA-based posters).
AI : Artificial Intelligence - making a computer/machine think or act in a human way
NN : Neural Network - A set of computer algorithms/functions that aim to mimic the human brain (AI)
W : Watt - unit of power. eg In electricity, power (W) = current (A) * voltage (V)
kW : 1000 W
Wh : Watt-hour - unit of energy - equivalent to using 1 Watt of power for 1 hour
kWh : 1000 Wh - typically a unit of electricity that you will be metered for
Wh/mile : A measure of efficiency. The amount of energy used by the car to travel 1 mile
EPA : United States Environmental Protection Agency - normally refers to a vehicle range test - a guide of vehicle range achievable under a very limited set of circumstances
WLTP : Worldwide Harmonised Light Vehicle Test Procedure - a guide of vehicle range under standard test conditions to allow different vehicles to be compared - range unlikely to be achieved
CPO : Certified Previously Owned
AWD : All Wheel Drive
RWD : Rear Wheel Drive
RHD: Right Hand Drive. (Steering wheel on right - eg UK and Ireland).
LHD: Left Hand Drive. (Steering wheel on left - eg European mainland).
HUD: Heads Up Display. Information projected on windshield so you can see it while driving.
ICE: Internal Combustion Engine (What regular non-electric cars use)
EV: Electric Vehicle (typically short for BEV these days)
BEV: Battery Electric Vehicle (Electric motor drives wheels powered by a battery). See also Birds Eye View
HEV: Hybrid Electric Vehicle (Hybrid which CAN'T be plugged in to charge battery)
PHEV: Plug-in Hybrid Electric Vehicle (Hybrid which CAN be plugged in to charge battery)
EVSE: Electric Vehicle Supply Equipment. The box on your wall or cable you plug your EV into.
Mode 2 : EVSE, Charge connector with inline electronics for vehicle communication - ie UMC
Mode 3 : EVSE, Dedicated Wall Connector
Mode 4 : EVSE, High-speed DC charger. Fast charge rate.
J1772: A type of EVSE connector. The (non-Tesla) AC charge connection standard in Japan/USA
Type 1 : AC charge plug/socket. This is the name used in Europe for exactly the same connector as is called J1772 in North America. Gradually going out of use in Europe, still present on some Japanese vehicles
Type 2 : AC charge plug/socket standard in Europe and fitted to modern Tesla vehicles. Sometimes known as "Mennekes" after the manufacturer that originally designed it.
CCS2 : A modification of the Type 2 connector adding rapid DC capability - standard across UK and Europe and used there on more recent Tesla vehicles.
CCS1: Similar modification of the Type1/J1772 connector to add rapid DC. Used in N. America, but not by Tesla who have their own proprietary connector.
CHAdeMO : A type of EVSE connector that allows for DC fast/rapid charging, originating in Japan. Name is a pun on the Japanese for "how about a cup of tea?".
MCB : Miniature Circuit Breaker - electrical overcurrent protection
RCD : Residual Current Device - electrical circuit fault protection
RCBO : A unit combining the function of RCD and MCB
ABRP : A Better Route Planner - an advanced route planner for Electric Vehicles
This post is a Wiki - please take care if editing.
Info accurate as of 15 Sep 2020
Moderator comment - additional set follows -
Info accurate as of 21 Sep 2020
Tesla Service Location Local Phone Number Email Address
Aberdeen 01224 928 021 [email protected]
Belfast 01245 969 034 [email protected]
Birmingham 01213 680 645 [email protected]
Bristol 01173 136 332 [email protected]
Dublin 00353 19038770 [email protected]
Edinburgh 01314 607 796 [email protected]
Leeds 01133 607 811 [email protected]
London Brooklands 01932 963 013 [email protected]
London Chelmsford 01245 969 034 [email protected]
London Dartford 01322 643 211 [email protected]
London Gatwick [email protected]
London Park Royal 02037 448 177 [email protected]
London Heathrow 01895 714 009 [email protected]
Manchester 01612 505 100 [email protected]
Milton Keynes 01908 592 502 [email protected]
Newcastle 01912 495 875 [email protected]
Nottingham 01157 940 615
Winchester 01962 395 312 [email protected]
Replacements for [email protected] that is no longer operational
Updated 15 Sep 21Thank you for contacting [email protected]
PLEASE NOTE THAT THIS INBOX IS NO LONGER OPERATIONAL
PLEASE SEE BELOW FOR LOCAL SERVICE CENTER CONTACT INFORMATION
| Tesla Service - Aberdeen | ||
| Tesla Service - Belfast | ||
| Tesla Service - Birmingham | ||
| Tesla Service - Bristol | ||
| Tesla Service - Dublin | ||
| Tesla Service - Edinburgh | ||
| Tesla Service - Leeds | ||
| Tesla Service - London Brooklands | ||
| Tesla Service - London Chelmsford | ||
| Tesla Service - London Dartford | ||
| Tesla Service - London Gatwick | ||
| Tesla Service - London Heathrow |
| |
| Tesla Service - London Park Royal | ||
| Tesla Service - Manchester | ||
| Tesla Service - Milton Keynes | ||
| Tesla Service - Newcastle | ||
| Tesla Service - Winchester |
For questions about referral awards:
[email protected]
For queries relating to sales or new car deliveries:
[email protected]
[email protected]
Tesla Account issues:
[email protected]
Tesla Finance:
Finance Service Team: [email protected] 01628 244000 (M-F 0900-1600) (including cherished/private number plate transfers for those on PCP/PCH and need V5C references).
[email protected]
Helpful Links:
- Account Support - Tesla Account Support
- Vehicle Warranty - Vehicle Warranty
- Extended Warranty - Extended Warranty
- Vehicle Maintenance - Car Maintenance
- Connectivity - Connectivity
- Charging - Charging | Tesla UK
- Home Charging - Home Charging Installation
- Bodyshop Support - Body Shop Support
- Tesla PCP/PCH Excess Wear and Tear - Excess Wear and Tear Guide
- UK Parts -
[email protected](no longer in operation)
Useful Tesla Focused Acronyms:
AB: Acceleration Boost
AEB : Automatic Emergency Braking
AP : Autopilot
AP1 : Autopilot Version 1 (on Model S using MobileEye cameras)
AP2 : Autopilot Version 2 (Tesla developed Autopilot)
AP2.5 : Autopilot Version 2.5 (AP2 with enhancements)
AP3 : Autopilot Version 3 (Tesla AP running on HW3/FSD Computer)
AWD+: AWD model 3 with Acceleration Boost option (uncommon)
BEV : Birds Eye View - the result of the fusion of the Autopilot sensors to give a unified 3D view of the vehicles surroundings
CCS : Combined Charging System. AC and DC (CCS2) plug/socket - fitted to Model 3 and Y
D : Dual Motor
DBM : Deep Blue Metallic (Dark blue paint)
EAP : Enhanced Autopilot
EAP : Early Access Program - pre release test program
eMMC : Embedded multi-media card (in particular, as used on the Model S main infotaiment computer for storage).
FSD : 'Full Self Driving' option or HW3 computer
GoM: Guess-O-Meter - the in car range display can be somewhat inconsistent
HPC : High Powered Connector (older style of HPWC)
HPWC : High Powered Wall Connector
HW3 : Hardware 3, the Full Self Drive computer
LR : Long Range battery option
MCU : Media-Control-Unit - the computer that the user interacts with via screen etc
MIC : Made In China
MR : Mid Range battery option
M3 : Model 3
MS : Model S
MX : Model X
MY : Model Y
MSM : Midnight Silver Metallic (Dark silver paint)
MPH : Miles Per Hour - Vehicle speed or speed of charge - rough indication of number of miles range being added per hour
NoA: Navigate on Autopilot
PB : Phantom Brake event - the car suddenly slowing for no obvious or valid reason
P : Performance
P- : Stealth/Base Performance models (P power without bigger wheels, etc.)
P-AWD : Performance AWD. Sometimes just P.
PUP : Performance Upgrade Package - eg 20" wheels, spoiler etc option on top of base Performance Model
SA : Sales Advisor (is there one that's not inside?)
SAS : Smart Air Suspension
SuC : Supercharger. Tesla DC fast charger
SC : Service Center.
SoC : Battery State of Charge %
SR : Standard Range battery option
TACC : Traffic Aware Cruise Control (Adaptive cruise control)
TM3 : Tesla Model 3 (to distinguish from BMW)
TWC : Tesla Wall Connector
UMC : Universal Mobile Connector (AC charging cable and brick)
General Acronyms/Terms:
HVAC: Heating, ventilation and air conditioning
LKA : Lane Keep Assist - automatically steers a vehicle keeping it in lane
SAE : Society of Automotive Engineers
L2 : (SAE) Level 2 - driver assistance of 2 or more functions eg LKA and cruise control - ie Autopilot and FSD
L3 : (SAE) Level 3 - limited autonomous/self driving - qualified driver needs to be available to quickly take over
L4 : (SAE) Level 4 - autonomous driving in limited situations (operational domain) - eg weather, geofence, road type/conditions etc - no qualified driver needed
L5 : (SAE) Level 5 - autonomous driving in all (reasonable) situations - no qualified driver needed
(Note: in USA, Level1/2/3 also used to describe charging speeds, where L1 is normal domestic mains socket, L2 AC charging with a dedicated chargepoint, L3 is DC such as CHAdeMO or Supercharger - these terms not commonly used in the UK, but seen on TMC forum from USA-based posters).
AI : Artificial Intelligence - making a computer/machine think or act in a human way
NN : Neural Network - A set of computer algorithms/functions that aim to mimic the human brain (AI)
W : Watt - unit of power. eg In electricity, power (W) = current (A) * voltage (V)
kW : 1000 W
Wh : Watt-hour - unit of energy - equivalent to using 1 Watt of power for 1 hour
kWh : 1000 Wh - typically a unit of electricity that you will be metered for
Wh/mile : A measure of efficiency. The amount of energy used by the car to travel 1 mile
EPA : United States Environmental Protection Agency - normally refers to a vehicle range test - a guide of vehicle range achievable under a very limited set of circumstances
WLTP : Worldwide Harmonised Light Vehicle Test Procedure - a guide of vehicle range under standard test conditions to allow different vehicles to be compared - range unlikely to be achieved
CPO : Certified Previously Owned
AWD : All Wheel Drive
RWD : Rear Wheel Drive
RHD: Right Hand Drive. (Steering wheel on right - eg UK and Ireland).
LHD: Left Hand Drive. (Steering wheel on left - eg European mainland).
HUD: Heads Up Display. Information projected on windshield so you can see it while driving.
ICE: Internal Combustion Engine (What regular non-electric cars use)
EV: Electric Vehicle (typically short for BEV these days)
BEV: Battery Electric Vehicle (Electric motor drives wheels powered by a battery). See also Birds Eye View
HEV: Hybrid Electric Vehicle (Hybrid which CAN'T be plugged in to charge battery)
PHEV: Plug-in Hybrid Electric Vehicle (Hybrid which CAN be plugged in to charge battery)
EVSE: Electric Vehicle Supply Equipment. The box on your wall or cable you plug your EV into.
Mode 2 : EVSE, Charge connector with inline electronics for vehicle communication - ie UMC
Mode 3 : EVSE, Dedicated Wall Connector
Mode 4 : EVSE, High-speed DC charger. Fast charge rate.
J1772: A type of EVSE connector. The (non-Tesla) AC charge connection standard in Japan/USA
Type 1 : AC charge plug/socket. This is the name used in Europe for exactly the same connector as is called J1772 in North America. Gradually going out of use in Europe, still present on some Japanese vehicles
Type 2 : AC charge plug/socket standard in Europe and fitted to modern Tesla vehicles. Sometimes known as "Mennekes" after the manufacturer that originally designed it.
CCS2 : A modification of the Type 2 connector adding rapid DC capability - standard across UK and Europe and used there on more recent Tesla vehicles.
CCS1: Similar modification of the Type1/J1772 connector to add rapid DC. Used in N. America, but not by Tesla who have their own proprietary connector.
CHAdeMO : A type of EVSE connector that allows for DC fast/rapid charging, originating in Japan. Name is a pun on the Japanese for "how about a cup of tea?".
MCB : Miniature Circuit Breaker - electrical overcurrent protection
RCD : Residual Current Device - electrical circuit fault protection
RCBO : A unit combining the function of RCD and MCB
ABRP : A Better Route Planner - an advanced route planner for Electric Vehicles
Last edited by a moderator:
