Unable to book an appointment through the app

[OCR1]

For the past month I have been unable to book an appointment through the Tesla app. I get as far as “Getting appointment details” and a spinning circle appears and stays there indefinitely.

I know it’s not related to my IPhone or the internet because I have two Model 3’s loaded on my IPhone and if I select my other Model 3 a list of available appointments comes up immediately. Tesla customer support had no idea how to troubleshoot the problem. I have already tried deleting the app and reinstalling it with no change in results.

Has anyone else seen this or have any thoughts on what to try?

 

[bedoig]

Does the car have internet access? I've had an issue before trying to schedule an appointment when the car was in my office parking garage which is a cell dead zone. It seems to be dependent on connecting to the car to get recent error messages or something. When my 12v was dying and I scheduled mobile service the 12v errors were waiting within the service section of the app and it asked if that's what I was scheduling service for.

 

[OCR1]

Does the car have internet access? I've had an issue before trying to schedule an appointment when the car was in my office parking garage which is a cell dead zone. It seems to be dependent on connecting to the car to get recent error messages or something. When my 12v was dying and I scheduled mobile service the 12v errors were waiting within the service section of the app and it asked if that's what I was scheduling service for.

Good thought, but yes my car has a strong WiFi connection in my garage.