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Unable to charge at supercharger, home charger works fine

Discussion in 'Model S: Battery & Charging' started by krnshh, Dec 22, 2015.

  1. krnshh

    krnshh Member

    Joined:
    Sep 2, 2014
    Messages:
    45
    Location:
    Norway
    Spoke to Tesla and they couldn't find anything in the logs. Tried multiple Independent stalls and shows the same error. Any idea on if there is a quick fix to it? Error says 'Unable to charge car'. Heading for road trip tomorrow and in a fix on what to do. Tesla service center is taking their sweet time to figure this out with Christmas holidays looming so not sure I am keen on waiting for them.
     
  2. Tinde

    Tinde Member

    Joined:
    Mar 27, 2015
    Messages:
    16
    Location:
    Finland
    Just a guess: could there be dirt or damaged pins in the connector on the car's side? In case you are using just one phase charging at home you would not notice anything wrong if the lower pins are not connecting normally. Have a look with a flashlight inside the connector. I hope you can have this solved before your road trip :)
     
  3. FlasherZ

    FlasherZ Sig Model S + Sig Model X + Model 3 Resv

    Joined:
    Jun 21, 2012
    Messages:
    7,019
    Tesla Service may need to escalate to engineering to pull the more detailed logs. Unfortunately, without that detail I doubt we're going to be able to help very much. Do you use 3-phase charging at home, or just the single-phase red connector? As Tinde notes, you may want to inspect your inlet.
     
  4. krnshh

    krnshh Member

    Joined:
    Sep 2, 2014
    Messages:
    45
    Location:
    Norway
    Single phase. Yes, they escalated to engineering. Car is at the service center so il hopefully know tomorrow what's the case with it.
     

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