Unable to download latest firmware, car can’t find wifi networks, new issue

[640k]

OP - have you tried using the "Factory Reset" option in the Service menu?

 

[DeanP]

I went online, spoke with support chat, told them the issue, they checked it out and said it’s been operating normal. Regardless, they push notified the car, and 5 minutes later I was done.
Moral is, contact support and they will get you fixed up

I will try...thank you for the tip!

 

[DeanP]

OP - have you tried using the "Factory Reset" option in the Service menu?

I have not. Wasn't sure exactly what it would do. I would assume this is a last resort type thing. Right?

 

[640k]

I have not. Wasn't sure exactly what it would do. I would assume this is a last resort type thing. Right?

according to some quick googling, it just wipes out your personal data, which i would assume includes SSID. did not see if keys were mentioned.

 

[DeanP]

according to some quick googling, it just wipes out your personal data, which i would assume includes SSID. did not see if keys were mentioned.

Scary though. Right now I'm waiting (45 minutes) to chat with Tesla. They must be busy...

 

[chrisf60526]

Can someone point me to the chat function? My car is on 36 and i'd like to get this moving as well?

 

[DeanP]

UPDATE: Apparently I did not do the Power Off properly. You MUST sit in the car with the door closed for 2-3 minutes before applying the brake. Once I did this it magically worked. Strange...

I asked (thru the chat) about performing a Factory Reset. He said only if told to do so by Tesla.

 

[DeanP]

Can someone point me to the chat function? My car is on 36 and i'd like to get this moving as well?

Customer and Product Support | Tesla Support Log in, Scroll to the bottom of the page and select "contact us", it's at the bottom of the page.

 

[chrisf60526]

Customer and Product Support | Tesla Support Log in, Scroll to the bottom of the page and select "contact us", it's at the bottom of the page.

Thanks. My chat function is greyed out although i was able to email them. They must be slammed...even the website is slow.

 

[robaross]

Did as Jeff1985 suggested and contacted chat. Skyler G refreshed the vehicle and the download started.

 

[jroydog]

This has happened to me with the last two updates. Wifi would act all flaky and it would say connect to wifi even though I was connected. Both times I opened a service appointment for software updates and they were able to re-push the updates to the car without having to dispatch the mobile tech. It went through after the pushes though.

 

[MorrisonHiker]

I know this is the Model 3 forum but we have this issue on a new Model Y that we took delivery of yesterday. We've never had this issue on any of our previous Teslas, including the Model Y that was delivered in March. We've tried to connect the new Y to three different wifi networks and always get the "Unable to obtain IP address. Please check DHCP server settings."

We've tried multiple reboots and will try what @DeanP suggested next, unless Tesla support fixes it remotely before then.

 

[MorrisonHiker]

I know this is the Model 3 forum but we have this issue on a new Model Y that we took delivery of yesterday. We've never had this issue on any of our previous Teslas, including the Model Y that was delivered in March. We've tried to connect the new Y to three different wifi networks and always get the "Unable to obtain IP address. Please check DHCP server settings."

We've tried multiple reboots and will try what @DeanP suggested next, unless Tesla support fixes it remotely before then.

We did some more testing and found the car does connect to WiFi. The browser, streaming, Netflix, etc. all work fine. The only thing that doesn't work is that the car can't connect to download the firmware update. It's like the car isn't authorized on Tesla's network or something.