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Unable to Login to Tesla.com or Reset my password


New Member
Sep 21, 2020
I have always had a Tesla.com and a mysolarcity account.

I am unable to login into Tesla.com because it says my account/password is not recognized.
When I try to Reset my password, It says my email address is unrecognized
When I try to create a new account it says my email address is already in use.

The contact page on Tesla.com has not information about account reset?

How I get access to my Tesla account?


Jan 2, 2020
Alabama, USA
You'll need to contact Tesla somehow, nobody here is going to be able to help you with this, it's not the official Tesla forum.

Your best bet is to give them a call and find someone that can help. I've found that calling corporate sales get somebody that can help or at least get you to someone that can help.


San Bruno
Supporting Member
Jan 17, 2019
San Francisco
There is another thread on this. Apparently many Tesla systems are down, which is preventing access to all sorts of things —including your own car.

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