Unable to remove my charge cable while charging

[jaeastman]

This happened to me on my Model 3 in mid-February. I spent several hours talking to Tesla support, pulling the emergency release in the trunk, rebooting the car and nothing worked. I had to abandon my seven-week old car and was not near home. Support told me they would send me an Uber code good for $100 to use to get to where I was staying. I never received the code. It didn't matter because Uber & Lyft don't operate in the county where I was stranded. Ended up getting a taxi just before the driver was finishing for the night to take me about 6 miles to where I was staying that night. So four hours after the car finished charging I was able to check in to the place I was staying. Service personnel somehow released the cable early the next morning. They were supposed to contact me, but never did. I found out that the car was ready to drive again after I called support again the next morning. They told me that they would look into reimbursing me for the $32 I spent to go back and forth to the car, but I'm still waiting for that three months later.

 

[jjrandorin]

(moderator note: I removed this from the thread it was originally posted in, since that thread was from 2018, and no longer valid for a vehicle now).

 

[EVRider-FL]

What kind of charger were you using, and what exactly happened when you tried to remove the cable?

 

[bjrosen]

Did they tell you what was wrong?