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unable to reset PIN for firmware tracker

Discussion in 'Model S: User Interface' started by David29, Aug 31, 2017.

  1. David29

    David29 Member

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    I was unable to log into the Firmware Tracker. Followed the instructions to check the box, but an hour has passed and I have seen no message in either email or here on TMC.

    Anyone know how long it should take to get a PIN reset message?

    Thanks.
     
  2. HankLloydRight

    HankLloydRight Fluxing

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    I'm about to take off on a flight.. I can reset it for you when I land. Please send me a PM. Thx.
     
  3. HankLloydRight

    HankLloydRight Fluxing

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  4. David29

    David29 Member

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    Thanks! I guess I assumed it was some sort of automated process as on most web sites. So I was worried that my request had not gone anywhere when nothing happened in an hour or so. My apologies for being impatient!
     
  5. HankLloydRight

    HankLloydRight Fluxing

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    It is automatic, but when sending an automatic PM via TMC with the PIN reset info, there's about a 30% failure (reject) rate, so sometimes the messages just don't get through. Which is exactly why I recently added the feature to add your email address for PIN reset/recovery and API firmware update notices. Sending emails has about 99.9% success rate.
     
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