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Unable to subscribe to premium connectivity

Hey everyone, just got a M3P a couple months ago and while I had the trial premium connectivity there was an option for an annual renewal. Once the trial expired there were no option for any subscription for premium connectivity. Service tried and couldn't figure it out so they had me email owner experience, but still haven't heard anything back. Has anyone had this problem or know how to fix it? I also can't even get the mobile hotspot to connect. Sometimes it'll connect for a few seconds and then disconnect. When trying to connect it I keep getting the unable to obtain IP address error. Any help would be appreciated, thanks.
 

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