Unable to Summon

[israndy]

I have my car pinched in the garage, I was unable to convince the car in via Summon, had to pull in myself.

Now I go to the Summon screen on the App and sit there for a long time w/o ever seeing the buttons for forward and back appearing. When I give up and hit the back (<) button I see the error:

Proximity sensor on my PHONE?? Is it saying the sensors on the car are too close to objects? Odd way to say it. When I pull the car back out summon works OK, though it still won't pull back in. 18.24.7

-Randy

 

[FloridaJohn]

It’s talking about the sensor on your phone that turns off the display when you hold the phone up to your ear. I’ve seen that error a couple times, but I just keep trying and eventually it lets everything work.

I’ve also had a few instances where it loses connection between the phone and the car in the middle of a summon command and stops the car. I think there is some sort of internet handshake that happens in order for everything to work.

 

[seyclone]

I've had a problem with summon on and off since I got the car 2 weeks ago. Yesterday, I was trying in use summon and it wasn't working. I checked my iPhone and noticed that WiFi was turned off. As soon as I turned it on again, summon worked perfectly. I had thought it worked with Bluetooth.

 

[Dana1]

Lucy is at her first SC slumber party. Summon worked brilliantly for about seven days and then error messages about being too far away. While there the tech ran through a few checks...Phone is connected, car knows where it’s at, location services enabled for app. SC says mine is the first Summon issue with a 3 they’ve had. Keeping her for weekend, checking logs. Without me and my phone there though I think troubleshooting is tricky. Think it’ll be an update and crossing of fingers.