Unable to turn on climate from any app - anyone else?

[jdw]

Using Tesla app, Remote S or Teslafi, when I turn on climate, it stays on for 5-10 seconds and then shuts off. 90% charge, plugged in or not, makes no difference.

Wondering if this is local to me, or if anyone else is seeing this?

 

[GaryREM]

Using Tesla app, Remote S or Teslafi, when I turn on climate, it stays on for 5-10 seconds and then shuts off. 90% charge, plugged in or not, makes no difference.

Wondering if this is local to me, or if anyone else is seeing this?

Works fine on 50.2 for me.

 

[jdw]

Not sure what it was - didn't work this morning, didn't work tonight after work, but worked fine when I got home. Who knows ... hope that it doesn't happen again.

 

[DriveMe]

Had no problems today. Turned it on at least three times.

 

[Ande]

Using it twice a day with 50.2 no problem.
If rebooting center display computer does not help, service center is next thing to do.

 

[mibaro2]

Using Tesla app, Remote S or Teslafi, when I turn on climate, it stays on for 5-10 seconds and then shuts off. 90% charge, plugged in or not, makes no difference.

Wondering if this is local to me, or if anyone else is seeing this?

This is happening to me also this morning. On car software 50.2 , and iphone app 3.2.3 .
I tried it both with the car plugged in, and unplugged. the climate turns on for 5-10 seconds, and turns off.
-Didn't reboot the mcu in the car yet, but it sounds like this is not car specific.

 

[jdw]

Mine resolved by itself as I mentioned, but it may be worth noting that when I turned the heat on manually after the app failed, the heat came on very slowly. I manually set the temp to Hi, and nothing happened for 2-3 minutes and then it ramped up slowly from there.

Worked fine from the app this morning.

 

[kvandivo]

I had this problem this morning. After a couple of tries it SEEMED to stay on, but I used Summon a minute later, so I didn't test it thoroughly.

 

[sdugan99]

Works fine for me except after one of the recent updates I notice when I turn on the car. The temps setting go back to previous. So if I am preheating to 75, when I step on brake they go back to 70.

 

[kvandivo]

Definitely still having this problem. Stays on (according to app) for 30 seconds or so and then reverts back to Off. As with others, doesn't seem to stay on, regardless of which app/website is used to initiate command.

 

[jerry33]

I had this too, but totally turning off the app and then restarting it seems to fix it (actually stopping it, not just press the home button). (Needs a few more tests to insure that the workaround really works.) What I think happens is that because there are notifications, the App now thinks it's still connected and doesn't properly handshake with the car. I'd call this a programming error in the latest release.

 

[AltairIV]

I had this too, but totally turning off the app and then restarting it seems to fix it (actually stopping it, not just press the home button). (Needs a few more tests to insure that the workaround really works.) What I think happens is that because there are notifications, the App now thinks it's still connected and doesn't properly handshake with the car. I'd call this a programming error in the latest release.

That fixed me. Dumped the iOS app, restarted it, and it's turning climate on and off now without issue. Thanks.

 

[Todd Burch]

This has been happening to me too. Likely a new bug in the app. I’ll try killing and restarting the app, thanks.

 

[N4HHE]

My S recently returned from the SC with a new heater core. Techs tested using custom settings to force it to run in high. While I could turn it on/off from app I had between random and no control of temperature setting. Had control in the car on the console. Found custom settings were in effect. Reset to the auto default and app control has been fine ever since. Sadly didn’t note exactly what was set that caused the problem.

 

[jskenney]

I was having this problem after the most recent upgrade (when the car wasnt plugged in or driving), my settings for power management were energy saving=on, always connected=true. When i turned off energy savings everything worked again. Worth whatever losses to be able to turn on heat from my office.

 

[jdw]

After working for the last week or so, this has been going on again for the past two days ... the app connects but climate will not turn on/ stay on. Plus, when I get into the car and turn the heat on manually, it takes about 5 minutes to "spool up" and actually start working normally.

 

[Censored]

After working for the last week or so, this has been going on again for the past two days ... the app connects but climate will not turn on/ stay on. Plus, when I get into the car and turn the heat on manually, it takes about 5 minutes to "spool up" and actually start working normally.

If you delete the Tesla app and only use Remote S to start the climate, does it work better?

 

[scottf200]

After working for the last week or so, this has been going on again for the past two days ... the app connects but climate will not turn on/ stay on. Plus, when I get into the car and turn the heat on manually, it takes about 5 minutes to "spool up" and actually start working normally.

Perhaps I missed it but did you clarify what firmware you are on? That may help find a pattern / grouping of affected users. Something seems very odd with the "spooling up" time like it is not related to the different methods you use since they all do the same thing (phone app, browser/server app, etc).

 

[croman]

I am having intermittent problems. Sometimes I select heat and it will go to on but show the gray air lines (not heat) and will shutoff after 15 seconds. I can keep forcing it to try to remote heat but it will not work.

Sometimes it works just fine. I think its an app issue.

I'm on 50.3 and I have the latest app version (Android OS).

 

[Duffer]

It's working fine for me on both the Tesla app and via the Google integration. Though my car did give me a snarky response the last time I used Google.

I'm on 50.3 with the latest app version (Droid 8.1)